Home Care Agency Director

Job Title: Home Care Agency Director

FLSA Status: Exempt

Salary Range: See Pay Scale 

Job Summary: The Home Care Agency Director provides strategic leadership, operational oversight, regulatory compliance management, and quality assurance for the organization's licensed home care services across multiple PACE center locations. This position ensures the delivery of high-quality, participant-centered home care services that support participants' ability to remain safely in their homes and communities while meeting PACE program goals and regulatory requirements. The Director oversees Home Care Agency Supervisors at each PACE location and is responsible for standardizing operations, staffing practices, quality outcomes, compliance initiatives, budgeting, workforce development, and performance management across the home care division. The Director collaborates closely with Executive Program Directors of the PACE programs as well as the interdisciplinary teams, center leadership, and community partners to support exceptional participant care and organizational growth. Position reports directly to the Chief Operating Officer.

Education: Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, Public Health, Social Work, or related field required. Master's degree preferred.

Experience: At least 1 years experience working with the frail elderly population. Minimum of 7 years of progressive healthcare leadership experience. Minimum of 5 years of management experience within home care, home health, PACE, long-term care, or community-based healthcare services. Experience managing multi-site operations strongly preferred. Experience leading supervisors and large, geographically dispersed teams required. Experience with regulatory surveys, audits, and quality improvement initiatives preferred.

Number and Type of Employees Supervised (optional): 3+

Licensure, Registry or Certification Required: Registered Nurse (RN), Licensed Social Worker (LCSW or equivalent), Licensed Healthcare Administrator or other healthcare-related licensure or experience as appropriate to state and organizational requirements.

Special Training: Meet a standardized set of competencies for the specific position description established by Senior TLC, Inc. and approved by CMS before working independently. Comprehensive knowledge of PACE program operations and interdisciplinary care models. Strong understanding of home care regulations, compliance requirements, and best practices. Demonstrated ability to lead multi-site operations and achieve organizational objectives. Excellent leadership, coaching, and team development skills. Excellent skills in leadership, management and accountability of team. Strong financial management and budgeting capabilities. Ability to analyze data and use metrics to drive decision-making. Exceptional communication, collaboration, and conflict-resolution skills. Ability to manage multiple priorities in a fast-paced healthcare environment. Proficiency with electronic medical records, workforce management systems, and Microsoft Office applications.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact

Ages of Patients Rendered Care: 

 Neonate/Infant Early Childhood Adolescent Adult Geriatric All Age Groups

Operational Leadership

· Direct and oversee home care operations across multiple PACE service locations.

· Develop and implement standardized operational processes, policies, and procedures.

· Ensure consistent service delivery and adherence to organizational standards across all locations.

· Monitor productivity, staffing levels, participant service utilization, and operational performance metrics.

· Establish operational goals and performance expectations for Home Care Agency Supervisors.

· Provide coaching, mentorship, and leadership development to supervisory staff.

· Conduct regular site visits to assess operational effectiveness and support local leadership teams.

· Collaborates with Kintegra HR for coaching and corrective action.

Clinical and Participant Care Oversight

· Ensure home care services are delivered in alignment with participants' individualized care plans.

· Collaborate with interdisciplinary teams to support participant health outcomes and quality of life.

· Monitor participant satisfaction, caregiver performance, and service effectiveness.

· Evaluate trends related to grievances, incidents, participant outcomes, and service utilization.

· Support initiatives aimed at reducing avoidable hospitalizations, institutional placements, and service gaps.

· Promote participant-centered care and adherence to PACE philosophy and values.

Regulatory Compliance

· Ensure compliance with federal and state PACE regulations, CMS requirements, home care licensure standards, and accreditation requirements.

· Maintain readiness for regulatory surveys, audits, and inspections.

· Oversee the implementation and monitoring of compliance programs and corrective action plans.

· Ensure timely completion of required documentation, training, credentialing, and personnel records.

· Stay current on regulatory and reimbursement changes impacting home care services.

Workforce Management

· Develop strategies to recruit, retain, and engage a qualified home care workforce.

· Partner with Human Resources on staffing initiatives and workforce planning.

· Monitor turnover, vacancy rates, overtime utilization, and staffing effectiveness.

· Ensure supervisors consistently carry out caregiver performance evaluations and competency assessments.

· Support succession planning and leadership development efforts within the home care division.

· Foster a culture of accountability, teamwork, diversity, and continuous improvement.

Quality Improvement

· Develop and track key performance indicators (KPIs), including: 

· Participant satisfaction

· Service fulfillment rates

· Timeliness of care delivery

· Regulatory compliance outcomes

· Incident and complaint trends

· Analyze operational and quality data to identify opportunities for improvement.

· Implement corrective actions and process improvement initiatives as needed.

Financial Management

· Manage departmental budgets across multiple locations.

· Monitor expenses, labor costs, productivity measures, and resource utilization.

· Collaborate with finance and operations leaders to achieve budgetary goals.

· Identify opportunities for operational efficiencies and cost-effective service delivery.

· Support strategic planning and growth initiatives related to home-based services.

Strategic Leadership

· Support the organization's long-term growth and expansion strategies.

· Participate in organizational committees, leadership meetings, and operational planning efforts.

· Provide recommendations regarding service line development and home care program enhancements.

· Promote collaboration among PACE centers to ensure best practice sharing and operational consistency.

· Serve as a subject matter expert for home care operations throughout the organization.

· Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.

· Other duties as assigned.