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By joining Sedgwick, you'll be part of something truly meaningful. It鈥檚 what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there鈥檚 no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America鈥檚 Greatest Workplaces National Top Companies
Certified as a Great Place to Work庐
Fortune Best Workplaces in Financial Services & Insurance
Folio SpecialistSCHEDULE: Sunday - Thursday 12pm - 9pm EST
PRIMARY PURPOSE:聽
Provide support with retrieval and resolution of hotel folios along with other general hotel administrative responsibilities.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Call clients to confirm hotel checkouts
- Folio reconciliations
- Assist with booking reservations as needed
- Call to retrieve needed documentation
- Assist the Housing Coordinators with hotel extensions
- Assist with inbound calls to the department
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
路聽聽聽聽聽聽聽聽 Performs other duties as assigned.
路聽聽聽聽聽聽聽聽 Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
One (1) year of experience in construction management, restoration and/or insurance claims and customer service required.聽 Chronicle software experience preferred.
Skills & Knowledge
聽
路聽聽聽聽聽聽聽聽 Excellent oral and written communication skills
路聽聽聽聽聽聽聽聽 PC literate, including Microsoft Office products
路聽聽聽聽聽聽聽聽 Good problem resolution skills
路聽聽聽聽聽聽聽聽 Good judgment and sound decision making skills
路聽聽聽聽聽聽聽聽 Ability to build a consensus among various parties
路聽聽聽聽聽聽聽聽 Strong relationship building skills
路聽聽聽聽聽聽聽聽 Excellent organizational skills, accuracy, and attention to detail
路聽聽聽聽聽聽聽聽 Initiative and ability to multi-task
路聽聽聽聽聽聽聽聽 Above average speed and accuracy key stroke skills
路聽聽聽聽聽聽聽聽 High level of professionalism
路聽聽聽聽聽聽聽聽 Ability to work under pressure in a fast paced environment and maintain a positive demeanor
路聽聽聽聽聽聽聽聽 Ability to work independently or in a team environment
路聽聽聽聽聽聽聽聽 Ability to meet or exceed Performance Competencies
路聽聽聽聽聽聽聽聽 Bi-lingual English/Spanish a plus.
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:聽 Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical:聽 Computer keyboarding, travel as required
Auditory/Visual:聽 Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.聽 They are not intended to constitute a comprehensive list of functions, duties, or local variances.聽 Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick聽is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
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