Account Handlers

Our client, a licensed short-term insurance provider, is looking for enthusiastic and target-driven Account Handlers to join their Motor division call centre. This is an excellent opportunity for a junior-level candidate to build a career in insurance sales, working within a supportive environment that provides full training and clear paths for growth. The successful candidates will be responsible for generating motor insurance leads, building relationships with business partners, and converting leads into finalised policies.

Key Responsibilities

• Initiate contact with business partners and representatives (including cold calling and pre-qualified leads) to generate motor insurance leads
  
• Build and maintain strong working relationships with partners to ensure a consistent flow of quality leads
  
• Address and resolve relationship issues that may cause a decline in lead volumes
  
• Represent the brand professionally to expand its presence within the motor industry
  
• Monitor and assist in addressing lead quality issues to support conversion targets
  
• Capture all leads accurately on the internal system (Softsure), sourced from email, WhatsApp, and telephone
  
• Provide timeous feedback to partners on the status of leads to ensure smooth service delivery
  
• Assist the sales team with client information required to quote on generated leads
  
• Call, quote, and finalise contractual insurance agreements with clients
  
• Upsell relevant and essential insurance products to clients
  
• Follow up with partners, Client Care, and Retentions regarding policy cancellations to protect business quality
  
• Monitor and manage referral fee payments to partners, liaising with relevant internal departments
  
• Maintain accurate and up-to-date partner contact, payment, and tax information for compliance purposes
  
• Track and report on partner performance as required
  

Requirements

Benefits

Our client offers a basic salary of R5,500 – R7,000 per month (the higher rate applicable to candidates holding a valid, fit-and-proper RE5 qualification and/or a relevant degree), plus a monthly restraint allowance of R500 and uncapped monthly commission on products sold (paid in arrears).

Additional benefits include:

• Contribution towards medical aid (R1,000) and retirement annuity (R500), where the employee already has these in place or is a dependent on an existing policy
  
• Annual bonus, payable in December, and annual salary increases
  
• Group death and disability fund cover, employer-funded from the 3rd year of employment
  
• 3-year loyalty bonus, equivalent to a 14th cheque, payable every three years of service
  
• Long-service rewards and recognition (5, 10, 15, and 20 years)
  
• Overtime pay for additional hours worked
  
• 15 days annual leave
  
• Full training provided
  

Working hours: Monday to Friday, 08:00–17:00 (rostered to 18:00 when required), plus every second Saturday from 08:30–12:30. Includes a 1-hour lunch break and tea breaks.

Enquiries and Applications

Should you have any further enquiries regarding this opportunity, please email applications@morton-moore.com. Please note that only shortlisted candidates will be contacted for an interview, during which the position, client requirements and recruitment process will be discussed in more detail.

Recruitment and POPIA Disclaimer

This vacancy is advertised by Morton Moore, acting as a recruitment agency on behalf of our client. By submitting your application, CV and supporting information, you acknowledge that your personal information will be collected and processed for legitimate recruitment and employment related purposes in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). Your information may be assessed against the requirements of this vacancy and, where appropriate and subject to applicable legal requirements, shared with the relevant client and service providers involved in the recruitment process. Applications are subject to the requirements and selection criteria of the client, and submission of an application does not guarantee an interview, placement or offer of employment. Morton Moore reserves the right, together with its client, not to proceed with or fill the vacancy. No fees will be charged to candidates for recruitment or placement services. Any employment offer will be made by the client and will remain subject to the client’s applicable employment, verification and onboarding requirements.