Customer Support Specialist

Description

Join Our Team as a Customer Support Specialist!

Location: Corporate Office – Mohawk, NY | In-Office Position

Hours: 9:15 AM – 6:00 PM (Monday – Friday), with a 1-hour lunch break from 12–1 PM
Pay: $16.00/hr – $17.00/hr, based on experience

Do you thrive on helping others and enjoy being the friendly voice people rely on? If you're an outgoing, service-driven professional who loves making a difference, we’d love to meet you! Hummel’s Office Plus is on the lookout for a Customer Support Specialist to join our fast-paced, enthusiastic team!

At Hummel’s Office Plus, we’re more than office supplies and furniture - we’re your go-to for creating productive & inspiring workspaces for your home and office. As a family-owned business for over 90 years with deep local roots, we’ve built our  reputation on unmatched customer service, and we’re looking for someone who shares that passion. As a Customer Support Specialist, you’ll be the first point of contact, assisting customers with everything from placing orders to solving product concerns.

What You’ll Be Doing:

• Provide friendly, solution-focused support via phone, email, fax, and chat
• Assist customers with website navigation, online support, password resets, and account setup
• Perform various support tasks including updating customer contracts, preparing quotes, providing backorder ETAs, and researching products for both customers and sales representatives.
• Use DDMS, Acsellerate, and other tools to manage orders, track backorders, and resolve issues
• Check inventory across our website, vendors, and wholesalers
• Process custom product orders (stamps, trophies, signage, etc.)
• Promote new products and send out marketing materials
• Proactively reach out to potential customers through cold calls to promote products and generate new business
• Coordinate with delivery teams and internal departments like Sales, AR, AP, and Accounting
• Address customer concerns with professionalism and care
• Contribute to continuous improvement through feedback and teamwork
• Utilize tools like OneDrive, Share Drive, Intranet, JumpTrack, and Microsoft Office
• Assist with daily tasks and administrative support to help ensure daily department goals are met

What We’re Looking For:

• 6 months+ of experience in customer service, support, or a similar role
• Excellent communication, organization, multitasking, and interpersonal skills
• Friendly, professional demeanor with a team-first attitude
• Detail-oriented with excellent problem-solving instincts
• Must maintain a professional appearance and demeanor at all times, representing the company with integrity and business appropriate attire
• A positive attitude and a love for learning
• Strong attention to detail and a solutions-oriented mindset
• Proficiency in Microsoft Office and general computer skills
• Comfortable using business tools like DDMS and Acsellerate (or ready to learn!)
• Reliable transportation and a commitment to punctuality & attendance

What We Offer:

• Benefits including medical, dental, and life insurance
• 401(k) plan to help you invest in your future
• A supportive and fast-paced in-office work environment 
• A company culture that values people, positivity, and progress

Ready to Apply?

Submit your resume and let us know why you're excited to join Hummel’s Office Plus. We’re ready to welcome someone who’s just as committed to service and quality as we are!

Hummel’s Office Equipment Company, Inc., is an AA/EOE