Technical Officer

• Conduct site visits for new construction and repainting projects.
  
• Check surface conditions: moisture levels, cracks, efflorescence, alkalinity, fungal growth.
  
• Recommend correct painting system (primer–putty–topcoat).
  
• Ensure product specification compliance.
  

• Conduct mock-up demos for interior emulsions, exterior coatings, textures, and waterproofing systems.
  
• Provide on-site sample panels for architect/contractor approval.
  
• Handle texture application guidance.
  

• Train painters on proper surface preparation and application techniques.
  
• Conduct painter meets and technical workshops.
  
• Introduce new products and tools to painter network.
  

• Inspect paint defects such as peeling, chalking, shade variation, patchiness, flaking, and dampness.
  
• Diagnose root causes and provide corrective action plans.
  
• Prepare technical reports and ensure timely complaint closure.
  

• Provide technical presentations to builders and architects.
  
• Help in securing project approvals through technical capability.
  
• Work closely with sales executives for project conversions.
  

• Maintain daily visit reports and site inspection forms.
  
• Update demo records, complaint reports, and training logs.
  
• Track project pipeline technically and follow up for project closure.
  
• Assist the Sales Team in conducting product trials and build inferences on JSW Paints product
  

• Devise ways in which these product strengths can be communicated to the consumers and influencers.
  
• Conduct pre-painting site inspection, on-site inspection and post-painting site inspection for all fresh and repainting project sites.
  
• Understand the requirements from Customer and propose the solutions based on site evaluation.
  
• Conduct product sampling at the site based on the requirement.
  
• Conduct regular supervision of ongoing sites along with CROs to ensure right product application practices.
  
• Coordinate proactively with Sales team about the details of the sites where warranty needs to be issued.
  
• Timely issue of Site warranty certificates.
  
• Closure of customer complaint within the defined timelines.
  
• Compliance to inspection schedule to ensure Quality at the sites
  
• Investigate complaints reported at sites and resolve within the defined timelines
  
• Conduct customer complaints analysis and share the findings with Sales, R&D and Marketing function to avoid reoccurrence
  
• Conduct random checks of draw down tinting process at godowns and ensure shade compliances.
  
• Conduct site inspection to verify actual application process against the recommended process.
  
• Provide training to sampling painters on application process for all products.
  
• Brief the Project Sales team on the technical aspects of all existing and new products
  
• Conduct product trials and building inferences on JSW Paints product strength vis-a-vis products in market.
  
• Devise ways in which the product strengths can be communicated to the consumers and influencer.
  
• Integrate with Research and Technology function for new product development based on technological trends in the market.Candidate Profile
  

Requirements

• B.Tech (Mechanical / Chemical) / M. Tech (Mechanical / Chemical)
  
• B.Sc (Chemistry)
  
• Candidates with added Diploma (Paints Technology) will be given more preference.
  
• 3-6 years of post qualification’ experience in Paints and demonstrated experience and success in similar role.
  

• Paint Product Knowledge
  
• Knowledge of product application process
  
• Strong influencing and collaboration skills.
  
• Clear and concise verbal and written communication skills
  
• Proficiency in MS Office applications.
  

Benefits