E-Commerce Associate

Job Summary 

Tampa Bay Sports is seeking organized, detail-oriented team members to support our e-commerce operations as the official online retailer of the Tampa Bay Lightning and Tampa Bay Sun FC. This role plays a key part in delivering a top-notch fan experience, with a primary focus on the accurate and timely fulfillment of online orders.  

Essential Duties and Responsibilities 

• Accurately pick products for online orders using packing slips or pick lists  

• Pack items securely for shipping, ensuring products arrive safely to customers  

• Print and apply shipping labels; prepare shipments for daily FedEx pickups  

• Maintain a clean, organized, and efficient packing/shipping workspace  

• Help consolidate and organize inventory to maximize storage efficiency  

• Restock e-commerce inventory and pull new merchandise from the warehouse  

• Assist with product tagging, promotional packaging, and special projects  

• Support returns and exchanges processing  

• Participate in cycle counts, inventory audits, and other retail operations as needed  

• Provide support during promotions, game days, and special events  

• May be assigned to work in different functions of retail or event types as needed, including concerts, hockey games, the plaza store, warehouse, etc. 

Qualifications 

• At least six months prior experience working in customer service  

• Ability to work effectively both independently and as part of a team  

• Previous experience in e-commerce fulfillment, shipping, or retail is preferred  

• Familiarity with Shopify and ShipStation is preferred  

• Capable of multitasking and prioritizing in a deadline-driven environment  

• Strong attention to detail with excellent organizational skills  

• Strong verbal and written communication skills  

• Willingness to occasionally support other areas of retail operations  

• Availability during peak seasons, game days, and promotional events may be required  

Working Conditions 

• Must be able to stand on feet for long periods of time, walk long distances and climb stairs.   

• Must be able to communicate clearly and concisely in the English language   

• Ability to work in areas that can become crowded with equipment and/or people  

• Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.    

• Ability to work in loud environments   

• Ability to lift and carry up to 25lbs   

• Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times   

• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays   

• Must be able to work in cold/hot indoor and outdoor temperatures