Operations Manager

Operations Manager — S&W Services, LLC

About us

S&W Services, LLC, a Noble Fueling Solutions company, installs, services and maintains fueling systems for commercial and retail petroleum customers across the Baltimore metro area. As part of the Noble Fueling Solutions family, we pair local, hands-on service with the resources of a larger organization.

Position summary

We are seeking a highly motivated Operations Manager to grow our business and lead our service team. This new role owns new business development, with a focus on commercial and retail petroleum customers, and manages the staff who service new and existing accounts. The ideal candidate brings 5+ years of industry experience, a track record of managing teams in the Baltimore metro area, and the drive to win new work while keeping current customers well served.

Key responsibilities

Business development

• Identify, pursue and win new commercial and retail petroleum accounts in the Baltimore metro area and surrounding region.
• Build relationships with station owners, fleet operators, jobbers and facility managers.
• Prepare proposals and quotes, and negotiate service agreements.
• Track the sales pipeline and report on new business results.

Operations and team leadership

• Manage, schedule and develop the service staff who support new and existing accounts.
• Set performance expectations, coach team members and handle hiring and staffing needs.
• Ensure service work is completed safely, on time and to a high standard.
• Oversee dispatch, work orders, parts and equipment to keep operations efficient.

Customer and account management

• Serve as the main point of contact for key accounts and resolve escalated issues.
• Grow existing accounts by identifying additional service and installation opportunities.
• Visit customer sites regularly; this role travels up to 50% of the time.

Compliance and safety

• Keep work compliant with Maryland Department of the Environment (MDE) and other applicable fuel-system regulations.
• Promote a strong safety culture and enforce company safety policies.

Qualifications

Required

• High school diploma or equivalent.
• 5+ years of experience in the petroleum equipment or fueling services industry.
• Prior management experience in the Baltimore metro area.
• Proven ability to develop new business and build customer relationships.
• Valid driver's license and the ability to travel up to 50%.

Preferred

• MDE Inspector and/or Installer license.
• Existing network of commercial and retail petroleum customers in Maryland.
• Strong organizational, communication and problem-solving skills.

Compensation and benefits

• Salary range: $80,000–$110,000 per year, depending on experience.
• Company vehicle or vehicle allowance.
• Company-provided benefits package.

Work environment

This is a hybrid / on-site role based in Glen Burnie, MD, with regular travel to customer sites. The position is full-time and typically requires 40+ hours per week.

Equal opportunity employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.