Requirement: HIPAA Certified
Work Setup: Permanent Work From Home
⏲️ Schedule: Full-Time | 40 hours/week

About The Role:

We’re looking for an experienced Medical/Dental Receptionist to join a growing U.S.-based healthcare practice.

If you have strong experience managing high call volumes, scheduling patients, and delivering warm, professional communication, we’d love to hear from you.

You will be the first point of contact for patients, ensuring every interaction is handled with care, accuracy, and HIPAA compliance.

What You'll Do:

Answer high-volume inbound patient calls (~250 calls/day)
Handle new patient inquiries and general questions
Schedule, reschedule, and confirm appointments in EMR/practice systems
Route, transfer, and log calls accurately
Respond to patient emails and messages
Take detailed messages and follow up with patients or staff
Identify urgent patient needs and escalate appropriately
Communicate scheduling issues with the practice team
Maintain strict HIPAA & PHI compliance

What We're Looking For:

2+ years of U.S. healthcare or dental front-desk/receptionist experience
Active HIPAA Certification (or completed HIPAA training)
Experience in high-volume call environments
Strong phone etiquette and patient-centered communication
Experience using EMR/EHR or practice management systems
Excellent English communication skills
Detail-oriented, organized, and able to multitask under pressure

Must-Haves

Dental, oral surgery, or specialty healthcare experience
WinOMS & Weave experience
New patient intake experience
Patient account support experience

Nice to Have:

Open Dental, Dentrix, Eaglesoft, or Curve experience

Please note: This job post does not guarantee immediate client onboarding. Once you successfully complete the full recruitment process, your profile will be added to our talent pool for client placements that match your qualifications and experience.

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