Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

Verifying Official – Military ID Card Services

Company: Crossroads Talent Solutions, LLC
Client: Department of the Navy
Location: Naval Weapons Station – Goose Creed / Joint Base Charleston, SC

Pay: $17.75/hrly
Worksite: MNCC Personnel Support Detachment
Position Type: Full-Time | On-Site

Position Overview

Crossroads Talent Solutions is seeking a detail-oriented and customer-focused Verifying Official to provide Identification Card Administration Support Services at the MNCC Personnel Support Detachment, located on Naval Weapons Station, Joint Base Charleston, South Carolina.

The Verifying Official will support daily operations at two military identification card issuance offices, assisting military personnel, dependents, retirees, and other eligible individuals with identification card processing and issuance.

This position requires strong customer service skills, attention to detail, and the ability to efficiently verify eligibility and documentation while maintaining compliance with Department of Defense (DoD) identification and credentialing procedures.

Key Responsibilities

Identification Card Processing & Eligibility Verification

Greet and acknowledge all customers upon arrival, providing professional and courteous assistance.
Review customer inquiries, verify supporting documentation, and determine eligibility for military identification card services.
Process and issue military identification cards in accordance with established DoD procedures and applicable requirements.
Accurately record customer arrival times and manage the customer queue to support efficient service delivery.
Complete documentation verification and identification card issuance within the established processing goal of 15 minutes per customer.

DEERS/RAPIDS Support & Customer Service

Utilize the Defense Enrollment Eligibility Reporting System (DEERS) and Real-Time Automated Personnel Identification System (RAPIDS) to support identification card services.
Educate customers on available self-service resources, including the DEERS/RAPIDS ID Card Self-Service and Online Appointment Scheduler.
Assist customers with understanding identification requirements, appointment procedures, and necessary documentation.
Maintain an adequate supply of informational handouts and distribute materials to customers as needed.
Provide accurate, timely, and professional customer service while addressing inquiries and resolving routine processing concerns.

Administrative & Equipment Support

Perform routine operator-level maintenance on RAPIDS workstations, printers, and related equipment.
Replenish printer paper, toner, laminate, and other supplies to maintain operational readiness.
Maintain organized workstations and support efficient daily identification card office operations.
Provide updates and information regarding daily work activities to designated Government personnel, as requested.
Follow established procedures for safeguarding personally identifiable information (PII) and sensitive identification records.

Minimum Qualifications

High school diploma or GED required.
Ability to successfully complete a background investigation and meet applicable installation access and suitability requirements.
Strong customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to operate office equipment.
Excellent attention to detail and ability to accurately review identification documents and eligibility information.
Ability to manage multiple customer requests while maintaining accuracy and efficiency.
Ability to follow established Government procedures, policies, and security requirements.
Professional demeanor and ability to interact effectively with military personnel, civilian employees, retirees, and family members.

Preferred Qualifications

Previous experience in military identification card issuance, credentialing, or administrative support.
Familiarity with DEERS/RAPIDS systems and military identification card procedures.
Experience working in a military installation, federal Government office, or customer service environment.
Knowledge of identity verification, document review, and handling sensitive personal information.

Work Environment

This position is performed on-site at Naval Weapons Station, Joint Base Charleston, SC, supporting identification card administration operations. The selected candidate must be comfortable working in a customer-facing environment, handling sensitive information, and maintaining a high level of professionalism and accuracy.

About Crossroads Talent Solutions

Benefits

Medical/Dental/Vision Benefits Offered
401k
Life Insurance plans
Employee Health and Wellness program

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Crossroads is committed to providing equal employment opportunities to qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process, participate in an interview, or otherwise participate in the hiring process, please contact [HR/email/phone]. Crossroads will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship, consistent with applicable law.

Equal Opportunity Employer/Veteran/Disabled

Learn more about this Employer on their Career Site