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Who We Are
The Village is a leading non-profit organization dedicated to providing behavioral health and community services across North Dakota and Minnesota. At The Village, you'll find a career with purpose-where you can contribute to the well-being of individuals and families while growing professionally.
About the Role
The Village is seeking a dependable, customer-focused Office Manager for our Grand Forks, ND office. This position helps keep daily operations running smoothly while creating a welcoming experience for clients and supporting our clinical and administrative teams. We're looking for someone who enjoys a varied workday, works well independently and with others, and takes pride in providing exceptional service.
Salary: Starting at $22.00 per hour.
Schedule: This position follows an alternating two-week schedule:
- Week A: Monday-Friday, 7:30 AM-4:30 PM
- Week B: Monday, 10:15 AM-7:15 PM; Tuesday-Friday, 8:15 AM-5:15 PM
Key Responsibilities
- Welcome clients and serve as a primary contact for phone calls, questions, appointment scheduling, and payments.
- Coordinate the hiring, training, and supervision of administrative staff.
- Protect confidential client and organizational information.
- Manage office communications, prepare reports, and coordinate meetings.
- Complete billing tasks and data entry accurately and promptly.
- Help maintain a clean, organized, and secure office environment.
- Monitor office supplies and coordinate equipment needs.
- Serve as a connection between therapists and the Business Office to address administrative and billing needs.
- Assist clients with paperwork and help explain insurance and billing processes.
- Maintain accurate records and complete required documentation.
- Follow organizational policies and participate in required training.
- Work with leadership to support office operations and address needs as they arise.
- Perform other duties as assigned.
Qualifications
- Strong organizational skills and the ability to manage multiple priorities.
- Proficiency with Microsoft Office and standard office equipment.
- Clear, professional verbal and written communication skills.
- Sound judgment when handling sensitive and confidential information.
- Ability to work independently and contribute to a collaborative team.
- A respectful approach to working with people from diverse backgrounds.
- Supervisory or management experience, or experience with healthcare billing and HIPAA requirements, is preferred.
What We Offer
- Medical Insurance for you & your family partially paid by The Village
- Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan
- 100% 403(b) Retirement Match up to 5% upon hire.
- Voluntary Insurances including Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance
- Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week
- 8 to 9 Paid holidays
- Starting Paid Time Off (PTO) of 13 days/year
The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.
Must pass criminal background check.
Learn more about this Employer on their Career Site
