Customer Service Staff

Job DetailsJob Location: EAST - Grand Prairie, TX 75050Position Type: Full TimeGeneral Purpose Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Main Job Tasks and Responsibilities Directly support customers by phone or email for order information and specific account information for recurring orders, special pricing, delivery instructions, or billing requirements.  Respond promptly to customer inquiries and rapidly access all the information needed related to products, pricing options, up-sell and cross-sell suggestions, order verification and inventory availability Coordinate shipping/delivery dates, calculate freight, and check customer credit Respond to and help resolve customer complaints and inquiries Perform customer verifications Process orders, forms, applications and requests Direct requests and unresolved issues to the designated resource Manage customers' accounts including recording keeping relating to interactions and transactions Maintain details of inquiries, comments and complaints Communicate and coordinate with internal departments Follow up on customer interactions Provide backup coverage for Reception Desk as needed QualificationsEducation and Experience High school diploma, general education degree or equivalent Knowledge of customer service principles and practices Knowledge of relevant computer applications Ability to type Numeric, oral and written language applications Key Competencies Interpersonal skills Communication skills - verbal and written Listening skills Problem analysis and problem-solving Attention to detail and accuracy Data collection and ordering Customer service orientation Adaptability, initiative and ability to handle stress