The Retail Sales Associate is responsible for providing excellent service to all customers through direct salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner, minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s) and offering selection guidance to customers; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Lead Retail Sales Associate or the Store Manager / Assistant Store Manager.

Essential Functions:

Performs all functions relating to the handling of merchandise or cash in accordance with

corporate policies

Administers all point of sale opening and closing procedures in accordance with corporate policy

Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind

Ensures that all customers receive receipts on all purchases

Communicates all merchandise needs or issues to appropriate supervisors

Contributes to the overall display and presentation efforts within the store environment, including

stocking/replenishing merchandise, following visual merchandising guidelines, and general store

housekeeping duties

Participates in physical inventory counts as required

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Customer service and cash handling experience preferred

Requires the ability to speak, read and comprehend instructions, short correspondence, and

policy documents, as well as converse comfortably with customers

Requires the ability to lift and/or move up to 40 lbs

Requires the ability to bend, twist, and stand to perform normal job functions

Experience in retail merchandise sales preferred

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