Front Desk Agent and Shuttle Driver

Description

This position will also be required to drive our shuttle vehicle as needed for guests.    

1. Administration

· Register and assign rooms to guests.

· Issue room key and escort   instructions to Guest Service Agent or directly to guest.

· Sort, and track incoming mail and   messages.

· Transmit and receive messages using   all communication avenues.

· Answer inquiries pertaining to hotel   services, registration of guests, and shopping, dining, entertainment, and   travel directions.

· Keep record of room availability and   rate.

· Compute bill, collect payment, and   make change for guests.

· Make, confirm, and cancel   reservations via all communication avenues. 

· Post charges such as room, food,   liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or   entertainment reservations for guest.

· Deposit guest valuables in hotel   safe deposit box.

· Ability to accurately use various   office software.

· Have a full working knowledge and   expertise of each shift including night audit.

50%

2. Support

· Must have a comprehensive knowledge   of the English language to effectively communicate with guests, associates,   and vendors.

· Ability to accurately report   information. 

· Ability to assist with various   office tasks as needed.

· Ability to scrupulously follow all StepStone   and hotel policies and procedures.

· Attend required meetings.

40%

Professionalism   and Style Expectations

Weight

These   are expected of every associate within StepStone Hospitality, Inc.

Totals 10%.

3. Personal Effectiveness

· Projects and assignments are   completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions   and is open to change.

· Assumes responsibility for personal   growth and development.

· Conducts him\herself (acts and   dresses) professionally at all times; sets standards for all associates.

5%

4. Communication

· Understands and communicates the StepStone   Mission and core values 

· Expresses ideas and conveys   information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information,   decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and   is respectful of peers and co-workers.

5%

Requirements

Physical Requirements

5. These are required of every associate.· Minimum lifting of 20 pounds.· Pushing, bending, stooping, upward   reaching, manual dexterity.· Hearing, writing, typing.· Minimum pulling of 20 pounds.· Other duties may be assigned.  Additional responsibilities specific to you   are:· Must have a comprehensive knowledge   of all hotel departments and functions.· Must have good mathematical and   computer skills.· High school education required. Relevant training and experience and   additional education preferred.· CPR and first aid training   preferred.· Additional language ability   preferred.