Technical Service Representative

The Technical Service Representative provides professional, courteous support to customers, dealers, and end users. Responsibilities include operating all makes and models of Vac-Con trucks to diagnose and repair deficiencies, preparing accurate written and electronic documentation related to customer satisfaction, and communicating technical cases promptly. The representative works effectively both independently with limited supervision and collaboratively within a team.
Essential Functions/Duties:
Identifies operational deficiencies in all models of Vac-Con trucks.
Identifies the materials, parts, and supplies needed to complete repairs safely and efficiently. Operates all makes and models of Vac-Con trucks.
Utilize computers and applicable software to access, review, and interpret information related to assemblies, schematics, and truck configurations.
Interprets and follows prints, schematics, technical manuals, and written and verbal instructions.
Qualifications
Education:
High school diploma or equivalent.
Experience:
3–5 years of experience.
Other required KSA (Knowledge, Skills & Abilities):
Ability to diagnose and repair various mechanical, hydraulic, water, and electrical systems.
Ability to use Salesforce.
Working Environment:
Work may require exposure to varying environmental conditions, including hot and cold temperatures, dry and wet environments, dirt, oil, and unpleasant odors.
Travel Requirements:
Periodic, as needed