IT Help Desk Technician

Job Details: Level: Experienced, Job Location: PUTNAM COUNTY HOSPITAL - GREENCASTLE, IN, Salary Range: Undisclosed, FT IT Help Desk Technician -Experience answering phone calls and emails regarding computer hardware and software problems.-Understanding of Active Directory, Azure, or Identity Management.- Support employee onboarding and off boarding by configuring laptops, provisioning accounts, setting up multi-factor authentication (MFA), and revoking access.-Experience with Microsoft operating systems (i.e. Win10 & Win11).-Must be proficient with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, etc.)-Experience using remote control tools to troubleshoot computer problems.-Installation and support of windows based printers and networking support.-Understanding of VPN, RDP, Citrix and other remote access tools.-Basic knowledge of Microsoft Exchange email system.-Hardware diagnostics and software installation/patching.-Experience with service desk ticketing systems.-Basic understanding of security best practices regarding IT Infrastructure.-Be able to escalate complex problems to tier1/Tier2 EngineersQualifications: -Minimum of 2-5 years of experience as a Help Desk technician or equivalent.-Basic understanding of network protocols (i.e. DNS, TCP/IP, Wi-Fi).-Strong communication and customer service skills.-Ability to be on-call 24/7 to support hospital systems Physical demands include:  Must be able to remain in a stationary or sitting position for periods of time.Must be able to exchange accurate and detailed information when called upon.