URBN Store Detective

Location

This position is located at 521 5th Ave, New York, New York, 10175 United States

Role Summary

The Store Detective's main objective is to deter theft by communicating suspicious activity, maintaining a safe working environment, and providing a high level of customer service. The Store Detective will implement loss prevention procedures to safeguard company assets, prevent and minimize external theft and promote a safe environment. The Store Detective will also perform other duties related to shrink mitigation.

Role Responsibilities

• Completion of daily LP checklist
• Recover/Apprehend shoplifters within company guidelines.
• Prosecute shoplifters following company guidelines in partnership with law enforcement agencies.
• Complete all necessary paper work (Supporting deposition, Lost and stolen property report, APPRISS case reporting.)
• Ensure the store teams are adhering to Loss Prevention policy and procedure
• Respond to all safety concerns and threats within assigned location

Role Qualifications

• Must have a valid NYS security guard license
• 1-2 years’ experience within a retail Loss Prevention
• Outstanding time and attendance history is a critical requirement 
• Effective at developing and maintaining strong business partnerships
• Ability to deescalate customer escalations and protect members of the store team as necessary
• Excellent communication and interpersonal skills
• Ability to make quick and decisive decisions in accordance with company policies
• Proven track record of shoplifting apprehensions/recoveries
• Ability and willingness to move with purpose and a strong sense of urgency
• Ability to maintain a professional work demeanor at all times
• Ability to preserve confidential information
• Work approximately 35+ hours per week, flexible schedule required on evenings, weekends, and/or most holidays depending on business needs
• Ability to read/write concise reports in a timely manner. Store Detective must also know basic computer skills to type reports
• This is a non-uniformed position. The Store Detective will be required to dress in accordance to company dress code standards
• Communicate with local and state law enforcement agencies as necessary to report and/or prosecute cases of theft
• Successful completion of internal Loss Prevention program upon hire

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

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