Quality Assurance Technician

Description

Location: Greensboro, NC
Department: Operations/Warehouse
Reports To: Warehouse Manager 

Join DecisionPoint Technologies

DecisionPoint Technologies is a leading provider of enterprise mobility, RFID, IoT, and supply chain technology solutions that help organizations optimize operations, improve productivity, and gain real-time visibility across their businesses. We partner with some of the world's leading technology manufacturers to deliver innovative solutions that make an impact across industries including retail, healthcare, transportation, manufacturing, and government.

At DecisionPoint, our employees are the foundation of our success. We foster a collaborative, customer-focused culture where innovation, accountability, and continuous improvement are valued. Whether you're supporting customers, engineering solutions, or ensuring operational excellence, every team member plays an important role in delivering exceptional results.

What You'll Enjoy

Eligible employees may participate in a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• Medical, Dental, and Vision Insurance 
• 401(k) with Company Match 
• Paid Time Off (PTO) 
• Company-Paid Holidays 
• Short-Term and Long-Term Disability Insurance 
• Life Insurance 
• Employee Assistance Program (EAP) 
• Professional development and growth opportunities 
• Collaborative and team-oriented work environment

We're looking for anIntegration Quality Assurance Coordinator who thrives on accuracy, continuous improvement, and operational excellence. If you enjoy identifying opportunities to improve processes, ensuring products meet the highest quality standards, and collaborating with cross-functional teams, we'd love to meet you.

What You'll Do

As the Integration Quality Assurance Technician, you'll be responsible for ensuring the accuracy, quality, and compliance of integration processes, customer orders, inventory transactions, and outbound shipments before products reach our customers.

Your responsibilities will include:

• Develop, implement, and maintain quality control procedures and Standard Operating Procedures (SOPs) for the Integration department. 
• Perform quality inspections of customer orders, device configurations, inventory transactions, and outbound shipments. 
• Verify products are configured, labeled, packaged, and documented according to customer and project requirements. 
• Identify quality issues, process gaps, and operational risks while partnering with the Integration Manager to resolve concerns. 
• Conduct root cause analyses and assist with Corrective and Preventive Actions (CAPAs). 
• Monitor daily workflows to ensure consistent adherence to quality standards. 
• Maintain detailed inspection records, audit documentation, quality metrics, and corrective action logs. 
• Prepare quality reports and communicate trends and recommendations to leadership. 
• Collaborate with Warehouse, Inventory, Project Management, and Operations teams to improve quality and efficiency. 
• Assist with quality training and coaching for Integration team members. 
• Review customer feedback, returns, and quality incidents to identify continuous improvement opportunities. 
• Participate in internal process audits and recommend workflow improvements. 
• Utilize systems including Monday.com, NetSuite, IntelliTrack, and other operational platforms. 
• Support additional departmental initiatives as assigned.

Requirements

What We're Looking For

Required Qualifications

• High school diploma or equivalent. 
• Minimum one (1) year of experience in quality assurance, quality control, warehouse operations, manufacturing, logistics, or a related operational environment preferred. 
• Experience in inventory management, fulfillment, or device integration operations is highly desirable. 

Knowledge, Skills & Abilities

Successful candidates will demonstrate:

• Strong understanding of quality assurance principles and continuous improvement methodologies. 
• Experience conducting inspections, audits, and documenting quality findings. 
• Knowledge of Root Cause Analysis and Corrective and Preventive Action (CAPA) processes. 
• Exceptional attention to detail and organizational skills. 
• Strong analytical and problem-solving abilities. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Excellent verbal and written communication skills. 
• Strong collaboration and interpersonal skills. 
• Proficiency with Microsoft Office, particularly Excel. 
• Experience with Monday.com, NetSuite, IntelliTrack, JotForm, Smartsheet, or similar business systems preferred. 
• Ability to quickly learn new software platforms and operational processes. 

Core Competencies

• Attention to Detail 
• Quality Focus 
• Accountability 
• Critical Thinking 
• Process Improvement 
• Collaboration 
• Time Management 
• Problem Solving 
• Adaptability 
• Customer Focus

Work Environment

This position works in both office and warehouse environments. Regular business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; however, flexibility to work overtime or adjusted schedules may be required to support operational needs and customer commitments.

Physical Requirements

This role requires working in both office and warehouse settings. Employees must be able to:

• Sit, stand, and walk for extended periods throughout the workday. 
• Frequently use computers, keyboards, handheld scanners, and other office equipment. 
• Bend, stoop, kneel, crouch, reach, and twist while inspecting products and materials. 
• Lift, carry, push, and pull materials weighing up to 25 pounds. 
• Perform repetitive hand and wrist movements. 
• Read labels, product documentation, and computer screens while distinguishing colors and fine details. 

Why Join DecisionPoint Technologies?

At DecisionPoint Technologies, we believe our employees are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial well-being, professional growth, and work-life balance.

DecisionPoint Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.