Veterinary Receptionist / Client Service Representative

Bel-Aire Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

We’re looking for someone who ideally already understands the veterinary environment — the terminology, the pace, and the emotional weight of caring for people’s pets. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Our ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment where empathy and efficiency go hand in hand.

Schedule and compensation:

• Compensation: $16 - 18 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule, working 4 days per week with one weekday off. Availability needed Monday–Friday. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience strongly preferred
• Proficiency in the following skills:
  • Knowledge of veterinary terminology, common vaccines, medications, and procedures
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Covetrus Pulse, preferred
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records

Why choose Boulevard Animal Hospital?

Boulevard Animal Hospital is a 4-doctor small animal practice nestled in the heart of Raleigh, NC — a city consistently recognized as one of the fastest-growing and most livable in the United States. With a recently remodeled facility, digital dental radiography, and a full-service clinical menu including soft tissue surgery, dentistry, and comprehensive diagnostics, Boulevard offers the clinical depth of a well-established practice with the warmth of a true neighborhood clinic.

What sets Boulevard apart is its people. This is a team with genuine longevity — staff members who have been here for years — and the kind of close-knit culture where colleagues become lifelong friends. No weekends, a flexible Monday–Friday schedule, and a team that genuinely shows up for each other every day.

Located in Raleigh's vibrant West Boulevard corridor, with proximity to NC State University, Research Triangle amenities, and the best of North Carolina's outdoor recreation — Boulevard is a great place to build a career and an even better place to call home.

Apply today — we look forward to hearing from you!

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