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IT Systems & Support Specialist
Help Keep PMi Connected, Secure, and Running Efficiently
Are you a tech-savvy problem solver who enjoys helping others and finding solutions to technology challenges? PMi is seeking an IT Systems & Support Specialist to support and maintain the technology systems that keep our organization operating efficiently and securely. In this role, you'll provide hands-on technical support, manage technology resources, assist with system administration, and help identify innovative solutions that improve productivity across the company.Â
As an IT Systems & Support Specialist, you'll work closely with employees, management, and technology vendors to support day-to-day operations while contributing to technology improvements that help drive business success.
What You'll Do
- Provide technical support for computers, software, mobile devices, printers, and related technology equipment
- Troubleshoot and resolve hardware, software, network, and business application issues
- Install, configure, maintain, and upgrade computer systems and technology equipment
- Administer user accounts, permissions, and licensing within Microsoft 365 and other company systems
- Support Microsoft Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 applications
- Assist with employee onboarding and offboarding activities related to technology access and equipment
- Support network infrastructure, internet connectivity, wireless systems, and VoIP communications
- Maintain technology asset inventories and software license records
- Assist with cybersecurity initiatives, user security, access controls, and data protection efforts
- Monitor system backups and support disaster recovery and business continuity processes
- Research and recommend technology solutions that improve operational efficiency
- Utilize artificial intelligence tools, automation, and emerging technologies to improve workflows and productivity
- Develop and maintain technical documentation, procedures, and training materials
- Provide technology training and assistance to employees as needed
- Collaborate with internal teams, vendors, and management on technology projects and initiatives
What We're Looking For
- Associate degree, technical certification, or coursework in Information Technology, Computer Science, Network Administration, or a related field preferred
- Experience in technical support, help desk services, systems administration, or related IT roles preferred
- Strong knowledge of computer hardware, software, operating systems, and peripheral devices
- Working knowledge of Microsoft 365 applications and administrative functions
- Understanding of networking fundamentals and troubleshooting techniques
- Knowledge of cybersecurity best practices and data protection principles
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to learn new technologies and adapt to changing business needs
- Familiarity with artificial intelligence tools and business automation technologies
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Reliable attendance and a strong professional work ethic
Why Join PMi?
- Competitive salaried compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental insurance benefits
- Company-paid life insurance ($25,000)
- Company-paid short-term disability insurance
- Paid time off (PTO)
- Paid holidays
- 401(k) retirement plan with company match
- Paid training and professional development
- Opportunities for growth and advancement
- Supportive team environment
About PMi
At PMi, we believe our employees are our greatest asset. We are committed to providing the training, support, and resources needed for our team members to succeed while creating opportunities for professional growth and long-term career advancement. If you're passionate about technology, enjoy helping others, and want to play a key role in supporting a growing organization, we'd love to hear from you.
Apply Today
If you're ready to join a company that values innovation, teamwork, and professional growth, apply today and become part of the PMi team!
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