Reports To:

Director of Facilities and Exhibits

Department:

Facilities & Exhibits

Job Summary:

The Facilities, Exhibits and Rentals Coordinator is responsible for ensuring the functionality, safety, and longevity of exhibits and props at both TCMU locations and leading the facility rental strategy, management and execution at the Greenville location. This role involves hands-on maintenance and creation, and collaboration with internal teams to uphold high-quality guest experience. Additionally, the role is essential in driving event rentals and delivering extraordinary customer service that wows visitors and ensures smooth operations.

Key Responsibilities:

Build and lead TCMU's event strategy for TCMU-Greenville's facility rental program.
Liaise among guests, internal leadership, and stakeholders to increase rental bookings, improve offerings, and provide excellent experience for all participants.
Oversee the coordination of exhibits props, including set-up, sanitizing, and exhibit functionality to ensure a safe and engaging experience for guests.
Maintain the audio-visual equipment often used for rentals and events, as well as serve as the support point of contact for rentals and events with connectivity and AV needs.
Conduct routine audits of props and rental equipment, keep current and accurate records of exhibits maintenance tasks, and implement necessary upgrades, with visitors and staff experience in mind.
Perform daily exhibit rounds, resetting props and maintaining adequate stock levels on the museum floor and in on-hand inventory.
Identify and report safety concerns or maintenance issues requiring immediate or further attention.
Support knowledge sharing on exhibit maintenance, requirements, and checklists across multiple teams, including Visitor Services, Community Engagement, and Programs.
Provide hands-on support for special events, ensuring exhibits and facilities are optimized for various programming needs.
Help keep the workshop clean, safe, well-stocked, and organized, following all safety protocols when using shop equipment.
Additional duties related to the facility or exhibits as assigned departmental leadership.

Qualifications:

Education:

Required: Bachelor's Degree

Experience:

Required:

1-3 years' experience in construction, exhibit or prop facilitation, set building or similar field.
Depth of knowledge about construction techniques or creative fabrication techniques.
Customer service and supervisory experience

Technical Skills:

Adept at troubleshooting and repair skills.
Strong project management skills and proven experience for prioritizing and executing many labor-intensive projects simultaneously.
Proficiency with audio visual equipment, operations, and troubleshooting.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite and equipment-related technologies.
Ability to learn and use POS software.

Personal Attributes:

Ability to multi-task, think critically, and troubleshoot and support process-efficiency improvements and workflow.
Service-minded, self-motivated, able to initiate, prioritize, and coordinate multiple tasks.
Strong written, verbal and communication skills and well-represents TCMU internally and externally.
Ethical, trustworthy, enthusiastic, and creative.
Team player, high energy and ethics, able to flourish in fast paced environment with confidence

Core Competencies:

Project Management: Ability to prioritize tasks effectively, balancing maintenance schedules, exhibit improvements, and other departmental tasks.
Safety & Compliance: Commitment to recognize and mitigate security and safety risks, ensuring exhibits meet operational standards.
Attention to Detail: Strong attention to detail in design, repairs, inspections, and general upkeep of exhibits.
Collaboration and Teamwork: Strong collaboration skills to work with museum staff, vendors, and guests in coordinating logistics for events.
Customer Service Excellence: Strong customer service and communication skills to ensure positive guest experiences.
Contract Management: Attention to detail when reviewing and confirming booking agreements, terms, and conditions.
Problem Solving: Ability to quickly assess and resolve issues that may arise during an event, ensuring minimal disruption.

Work Environment:

The Facilities, Exhibits and Rental Coordinator works in both an office and throughout all museum properties. The Facilities, Exhibits and Rental Coordinator uses a computer for 50% of tasks. Mobility is required to access the museums' floors at both locations (elevator access available). Company-branded attire will be provided by TCMU and is required during guest-facing shifts or events. This position may require travel to the Spartanburg location and/or to purchase supplies, to off-site meetings, conferences, etc... (~5% of travel required). This position does require a flexible schedule to include the weekends.

Physical Demands:

Use of computer and app technologies, including Microsoft Planner and ACME (25%).
Interaction with staff, visitors, and vendors (25%).
Exhibits/prop or event related project-based work (50%).
Ability to be exposed to varying temperatures or weather conditions.
Tolerance for potential exposure to varying temperatures and/or weather conditions, dust, fumes, chemicals or other maintenance materials and machinery noise.
Ability to independently lift and/or carry 20-50 pounds.
Prolonged periods at a computer or standing and walking, including stairs, hard surfaces, uneven terrain, and outdoor areas.
Ability to stoop, kneel, climb ladders, bend, push, pull, crouch and reach when necessary.
Manual dexterity and precise hand-eye coordination to operate hand and power tools, lifts, ladders or other equipment needed for maintenance or installation.
Visual acuity to inspect facilities and exhibits for safety, cleanliness, and functionality.
Ability to hear and respond to alarms, equipment sounds, and verbal instructions in a sometimes noisy and busy environment.
Ability to communicate via telephone, email, video conference and email.

Equal Opportunity Employer

TCMU values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or any other protected status.

Acknowledgment

I understand the information contained herein reflects general details as necessary to describe the essential functions of this job, the level of knowledge and skills required, as well as the physical responsibilities but should not be considered an all-inclusive list of work requirements.

To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. The requirements listed must be representative of the knowledge, skills, minimum education, training, experience, and/or ability required. At any time should an employee experience they cannot meet any of the requirements, the employee is asked to advise their immediate supervisor and the Chief of Staff to engage in an interactive process to see what, if any, reasonable accommodation may be provided.

Please be advised that this document should not be construed, in any manner, as a contract of employment. Employment with TCMU is voluntary and subject to termination by you or TCMU "at will", with or without cause, and with or without notice, at any time. I further understand that no employee of TCMU has the authority to enter into any agreement for employment for any specified period or to make any agreement contrary to the foregoing.

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