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This is a student position that checks materials out and in, locates reserve and ILL materials, re-shelves returned materials, helps patrons find answers to directional, basic/in-depth research questions, and can explain library policy and procedures as well.Ā As a peer educator, provides mini instructional sessions on use of Grinnell College Librariesā catalog and website (including database, index, and web searching).Ā Provides frontline technical support and problem-solving for library patrons using PC and Macs and will refer tech issues to ITS Help Desk and library staff as needed.Ā This position will also performs a variety of library maintenance functions that contribute to the smooth operation of the library services
Essential Job Responsibilities:
- Checks in/out, recalls/renews and processes fines of library materials
- Provides assistance on basic and in-depth research questions and mini instructional sessions using library catalog, database, or website
- Answers questions regarding circulation/reserve policies and procedures, directional/technical and other informational inquiries (in person, phone, email)
- Supports all public facing library technology and provides patron assistance on problem-solving technology issues including using the ITS Help Ticket System, and internal library ticket system
- Exercises independent judgment; making decisions necessary for maintenance of positive relations with library patrons
- Assist library staff in the opening/closing procedures
- Responds correctly to library security alarms
- Performs routine maintenance and cleaning duties in public areas of the library
- Assists in stacks maintenance (shelving, pulling, shifting library materials)
- Supports Outreach Cluster with event set-up/tear-down
- Responsible for library operations as needed in the absence of a library staff
- Other duties as assigned
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Leadership responsibilities:
Provides leadership to other students through example, motivation, and direction.
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Qualifications:
Experience in customer-service, technology, and research preferred
Good interpersonal communication skills are essential
Ability to perform detail-oriented tasks with excellent accuracy and efficiency
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Knowledge, Skills and Abilities:
Requires ability to work well with the public (sometimes in high-pressure situations), work unsupervised and independently; must possess good communication skills (written and verbal); requires solid computer literacy and knowledge of the Library of Congress classification system and the Media Room classification system.
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Specific Skills Acquired/Developed: Intermediate personal computer skills, including electronic mail, routine database activity, research information literacy, basic computer software/hardware troubleshooting, word processing, spreadsheet, graphics, etc.
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Transferable Skills:Ā Leadership skills; ability to verbally communicate with persons; ability to work in a team structure; ability to make decisions and solve problems; ability to plan, organize and prioritize work; ability to obtain and process information
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