Shift Lead

Description

Shift Lead

About Us

Lola’s Taco Bar is a fast-paced, flavor-forward taco bar serving up bold street tacos, fresh margaritas, cold beer, and laid-back hospitality. Located in Grosse Pointe Woods, we bring people together over craveable food and good vibes. We’re looking for a hands-on, service-driven leader to help guide our team and keep operations running smoothly from open to close.

Position Overview

As a Shift Lead, you’ll oversee both front-of-house and back-of-house operations during your shift. You’ll be responsible for leading the team, maintaining high service and food quality standards, and ensuring that the guest experience is consistently positive. This is a key leadership role for someone who’s comfortable jumping in wherever needed, solving problems on the fly, and keeping the energy high in both guest-facing and kitchen areas.

Key Responsibilities

• Supervise all FOH and BOH activity during shifts  
• Lead pre-shift meetings, assign roles, and ensure team readiness  
• Provide hands-on support at the counter, expo, kitchen line, and dish station as needed  
• Ensure food is prepped, cooked, and served to standard and on time  
• Monitor alcohol service and compliance, including ID verification  
• Oversee cleanliness, organization, and food safety in all areas  
• Communicate inventory needs and shift issues to management  
• Coach and support team members to maintain a positive and productive work environment  
• Handle guest concerns quickly and professionally  
• Lock up and complete end-of-shift reporting when closing  

*similar to roles such as Supervisor, Lead Supervisor, Key holder, Shift Manager

Requirements

Qualifications

• Must be 17+ and eligible to serve alcohol in Michigan  
• Previous experience in a supervisory or team lead role in a restaurant setting  
• Strong understanding of both FOH and BOH operations  
• Comfortable managing staff, guest service, and kitchen flow simultaneously  
• ServSafe and Alcohol Server Certification (or willingness to obtain)  
• Excellent communicator, problem solver, and team motivator  
• Dependable, organized, and detail-oriented  

Perks

• Competitive hourly wage plus tips (averages to $22-$25 hourly)
• Flexible scheduling  
• Free shift meals and employee discounts  
• Leadership development and growth opportunities  
• A fun, collaborative work culture