Customer Service Associate - 2nd Shift

Position Summary: 

Penske Logistics is passionate about people, and currently has an opening for a Customer Service Associate.  Apply your solid communication and problem solving skills to respond to requests, problems, and special needs, which can extend to our global customer base.  As a key player supporting our supply chain network, this position monitors part inventory levels and delivery schedules to assure timely delivery of materials and products to our customer locations and manages time sensitive information to ensure data accuracy in the customer's and/or Penske's inventory systems.

 

Schedule: 

• Monday - Friday 2nd Shift - 12:00 PM to 8:00 PM

 

Compensation:

• 2nd Shift - $21.00 per hour plus $1.00 Shift Differential, totaling $22.00 per hour   
 

Major Responsibilities: 

• Audit of picker activity/accuracy, warehouse reports, maintain of files, customer service interaction, resolution of pallet staging/tracking. Maintenance and distribution of order sheets, daily interface with pickers, assist with picker coverage of vacation and overflow freight

• Various office and administrative duties, which may include handling shipping documents, office supplies, maintaining database and miscellaneous reporting

• Assist operations with passing out orders to be picked and document time out/in, picker's name and piece count for daily activity log. 

• Liaison for internal customer support

• Data entry and record processing in variety of WMS and MRP systems.

• Provides direction when discrepancies are found

• Weigh or count items for distribution within plant to ensure conformance to company standards (as applicable)

• Read work orders or receive oral instructions to determine work assignments

• Communicate with associates from other shifts

• Complete daily logs

• Work with customer to resolve stock shortages

• Identify cost savings opportunities for the customer

• Track shipments to ensure shipment deadlines are met.

• Work with suppliers to correct part/shipment issues

• Other projects and tasks as assigned by supervisor

• 2 years of general office experience required

• 1 year of customer service experience required

• High School diploma or equivalent required

• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required

• AS400 experience preferred

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening.

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.  The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics