ECC Medical Office Specialist / Medical Receptionist

Employment	Full-Time, Monday-Friday
Schedule	Prompt 6:30 a.m. start; typical end time approximately 3:00 p.m.
Flexibility	Hours may extend beyond 3:00 p.m. based on patient volume and operational needs
Locations	Hamden and Guilford, Connecticut
Hourly Rate	$19.00-$24.00 per hour

Position Summary

The Endoscopy Center of Connecticut is seeking a dependable, highly motivated, and detail-oriented Medical Office Specialist / Medical Receptionist to join our team.

This is a versatile position within our ambulatory surgery center environment. The successful candidate will primarily perform medical reception and patient registration duties while also providing administrative and Recovery Room support as needed.

This position requires regular work at BOTH our Hamden and Guilford locations. Candidates must have reliable transportation and be willing and able to report to either location based on staffing and operational needs.

The ideal candidate is professional, organized, flexible, patient-focused, and comfortable working in a fast-paced healthcare environment. Previous experience using Epic is required for this position.

Essential Duties and Responsibilities

Medical Reception / Front Desk

Perform Medical Receptionist and front-desk functions at both the Hamden and Guilford locations.
Greet and check in patients for scheduled procedures using Epic.
Confirm patient demographic and registration information in Epic.
Verify that required patient information and documentation are complete and accurate.
Perform Real-Time Eligibility (RTE) checks and assist with basic insurance eligibility and verification issues at the front desk.
Identify minor insurance discrepancies and assist in resolving routine eligibility issues or refer more complex issues to the appropriate staff member.
Scan and appropriately manage patient documents within Epic.
Coordinate patient check-in and patient flow with admitting and Recovery Room nurses.
Maintain waiting room and patient status information.
Answer incoming telephone calls professionally and direct calls appropriately.
Provide patients and families with appropriate non-clinical information and assistance.
Maintain patient privacy and confidentiality in accordance with HIPAA requirements.
Assist with general clerical and administrative duties as needed.

Recovery Room Support

Assist Recovery Room nursing staff with non-licensed support functions as directed.
Clean and prepare recovery spaces between patients in accordance with Center procedures.
Restock Recovery Room supplies.
Contact patient escorts and rides as directed.
Assist with post-procedure telephone calls as assigned and under appropriate supervision.
Assist with pathology-related paperwork and filing.
Receive, unpack, stock, and organize supplies.
Provide appropriate non-clinical patient assistance under the direction and supervision of licensed nursing staff.

General Responsibilities

Transition between assigned responsibilities based on the daily operational needs of the Center.
Communicate professionally and effectively with patients, families, physicians, nurses, anesthesia providers, coworkers, and other healthcare professionals.
Maintain accurate patient information within Epic.
Protect confidential patient and organizational information.
Demonstrate punctuality, reliability, teamwork, professionalism, and flexibility.
Perform additional administrative and patient-support duties as assigned and appropriate to the position.

Minimum Qualifications

High school diploma or equivalent.
Previous experience using Epic in a healthcare setting.
Previous medical reception, patient registration, or comparable healthcare experience.
Excellent communication, active listening, and customer service skills.
Strong organizational skills and attention to detail.
Professional telephone etiquette.
Proficiency with Windows and Microsoft Office.
Familiarity with insurance eligibility verification and RTE functions.
Ability to work effectively in a fast-paced environment and manage multiple responsibilities.
Ability to maintain patient confidentiality and comply with HIPAA requirements.
Ability to consistently and promptly begin work at 6:30 a.m.
Flexibility to work beyond 3:00 p.m. when patient care or operational needs require it.
Reliable transportation and the ability to work at both the Hamden and Guilford locations.

Preferred Qualifications

One or more years of experience in a medical office, ambulatory surgery center, physician practice, hospital, or similar healthcare environment.
Experience with front-desk insurance eligibility verification and RTE.
Associate's or Bachelor's degree in a healthcare or related field.
Bilingual English/Spanish or proficiency in another language is a plus.

Schedule and Location Requirements

This is a full-time, Monday through Friday position with a prompt 6:30 a.m. start time.

The employee must be ready to begin working at 6:30 a.m. each scheduled workday. Reliable and consistent attendance at this start time is an essential requirement of the position.

The typical workday is approximately 6:30 a.m. to 3:00 p.m.; however, the workday may extend beyond 3:00 p.m. based on patient volume, procedure schedules, staffing, and the operational needs of the Center. Candidates must have the flexibility to remain beyond 3:00 p.m. when necessary.

This position supports both the Hamden and Guilford locations. The employee's assigned location may vary depending on staffing and operational needs.

Applicants must have reliable transportation and be able to report to either the Hamden or Guilford location as assigned.

What This Position Offers

This position offers health benefits, long and short term disability benefits, 8 holidays, vacation, personal and sick time.

Learn more about this Employer on their Career Site

ECC Medical Office Specialist/Medical Recept