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Gurugram, Haryana
Executive – CRM & Customer Experience

Executive – CRM & Customer Experience

Proof of Skill

Posted a month ago, valid for 11 days

Gurugram, Gurugram district, Haryana

Competitive

Full Time

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Sonic Summary

Be Wellness is seeking an Executive for their CRM & Customer Experience team located in Gurgaon, requiring 1-2 years of experience.
This full-time role involves managing customer communication, executing CRM campaigns, and resolving customer queries across various platforms.
Key responsibilities include handling customer support, executing WhatsApp campaigns, and tracking CRM operations and reporting.
The ideal candidate should possess strong written and verbal communication skills and be comfortable using WhatsApp Business and CRM tools.
The salary for this position is competitive, reflecting the candidate's experience and skills.

Executive – CRM & Customer Experience – Be Wellness

Location: Gurgaon (In-office) | Experience: 1–2 years | Type: Full Time

About Be Wellness

Be Wellness is a science-first supplement brand focused on building products that deliver real, measurable outcomes.

Role Overview

This is a hands-on execution role within the CRM and Customer Experience team. You will handle day-to-day customer communication, CRM campaign execution, WhatsApp campaigns and flows, ticket resolution and customer follow-ups.

Key Responsibilities

Customer Support & Communication: Handle queries across WhatsApp, chat, email and calls. Resolve issues within SLAs
CRM & WhatsApp Campaign Execution: Execute campaigns, set up WhatsApp broadcasts, automated flows and customer journeys
Retention & Outbound Sales: Support outbound campaigns for repeat purchase and reactivation
CRM Operations & Reporting: Track ticket volumes, response times, prepare daily/weekly reports

Ideal Candidate

1–2 years in CRM, customer support, e-commerce or telesales
Good written and verbal communication
Comfortable with WhatsApp Business and CRM tools
Organised, detail-oriented, customer-first mindset

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