Middletown Valley Bank is a growing organization, and we are looking for people who believe in providing an Absolutely Exceptional Experience to our customers, communities, and fellow team members. Become a part of our team and join a company with a professional and positive work environment, caring culture, great benefits and rewarding work opportunities.

General Summary

The primary duties of the Loan Operations department include providing excellent customer service to the bank’s customers and fellow employees while being the main point of contact for loan servicing operations. This department is responsible for all aspects of a loan throughout its life cycle from booking and maintenance, to processing loan payoffs. The Loan Operations Specialist I works closely with other key department members and the management team to ensure all new loans are properly entered and maintained on the system. A high degree of accuracy and attention to detail is needed in this position.

Primary Duties and Responsibilities

Provides assistance on loan servicing inquiries regarding payment inquiries, transaction research, error resolution and general loan account questions.
Books and maintains loans after they have been originated, in addition to closing loan files on loans that have been paid off.
Ensures accurate and timely operations of the bank’s loan process.
Verifies all documents and information requested by customers and/or attorneys are received and placed in loan or credit files.
Post payments, makes draws, advances and construction draws.
Tracks loan-related documents and ensures collateral is properly insured for the life of the loan.
Monitors and responds to all email or phone requests to ensure completion of requests are completed in a timely manner.
Assists the department with various administrative loan tasks such as processing pay-off letters, loan payments, posting incoming wire payments and monthly Lines of Credit.
Issues refund/payoff overage checks as backup
Completes exception report remediation or research on time and with high accuracy.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
Supports and participates in community activities and initiatives.
Other duties necessary to meet business objectives.

Knowledge, Skills, and Abilities

High School diploma or equivalent required.
1-2 years of experience in banking or relevant field preferred.
Ability to operate in a professional office environment while servicing clients in a courteous and professional manner.
Proficient with Windows and Microsoft Office.
Strong written, verbal and interpersonal communication skills are critical.
Must be analytical, detail oriented and organized.
Strong time management skills and task prioritization
Adaptable in an ever-changing technological and regulatory environment.
Ability to work effectively in a team environment and across multiple departments.
Aligned with Middletown Valley Bank’s Code of Ethics and values.

Full-Time Benefits:

Health, Dental, and Vision Insurance
Life Insurance
Short Term & Long-Term Disability
401k Savings Plan
Paid Holidays
Parental Leave
Paid Time Off
Professional Development
Employee Assistance Program

Work Environment:

While performing the duties of this job, the employee is regularly required to stand, walk, see, use hands to type, carry, handle, and feel objects, reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds or more.
The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Flexibility to work beyond scheduled workday.

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