Retail Sales Associate / Customer Service

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! 

Retail Sales Associates enjoy the following perks:

• Pays a minimum of $12 per hour
• Plus commissions based on each membership sign up
• Plus opportunities to earn additional commission and bonuses
• A complimentary monthly massage and/or facial at the studio
• PTO accrual starts with the first paycheck
• When full time positions are available, we prefer to hire from within. Our Full time associates have access to Medical, Dental, and Vision benefits

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed through computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Responsibilities

A WMA is responsible for membership sales, building customer loyalty, and meeting studio goals and objectives to ensure growth and profitability and a superior experience for everyone.

WMA’s are also required to perform tasks in order to uphold studio and company standards. Responsibilities include but are not limited to:

• Maintain a high standard of cleanliness throughout the entire studio
• Communicate professionally and efficiently with coworkers and clients
• Be present for scheduled shifts and follow absence policies/procedures set in place by studio management
• Meet with studio management on a regular basis regarding individual needs
• Maintain professionalism throughout the entire studio including employee break room
• Present yourself professionally while following dress code and maintaining good hygiene throughout shift
• Participate in all trainings

Qualifications

• Must have extreme attention to detail
• Ability to sell and upgrade based on clients needs
• Be empathetic and personable
• Phone and active listening skills
• MUST HAVE OPEN AVAILABILITY

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