BERT OGDEN HARLINGEN KIA SERVICE ADVISOR

Bert Ogden Harlingen Motors Inc

Posted 5 months ago, valid for 11 days

Harlingen, TX 78553, US

Competitive

Full Time

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Sonic Summary

The Service Advisor is responsible for scheduling service work and selling additional services to customers.
Key duties include greeting customers, advising them on vehicle maintenance, and explaining additional work needed.
The role requires excellent communication skills and a general knowledge of mechanical operations.
Sales experience is preferred, and the position typically requires at least 2 years of experience in a similar role.
Salary for this position is competitive, reflecting the experience and skills of the candidate.

Description

SUMMARY

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

ESSENTIAL DUTIES

Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.

QUALIFICATIONS

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