Back to search
Description
SUMMARY
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.
ESSENTIAL DUTIES
- Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
- If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
- Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
- Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.
QUALIFICATIONS
- General knowledge of mechanical operations.
- Sales experience preferred.
- Excellent oral and written communication skills.
Requirements
Requirements 聽
路 Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles 聽
路 Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment 聽
路 Understanding of basic automotive techniques related to repair and servicing of automobiles 聽
路 Ability to follow oral and written instructions with attention to detail 聽
路 Willingness to learn new and innovative automotive technologies 聽
路 Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public 聽
路 Perform detailed daily record keeping and reporting 聽
路 Effectively handle multiple priorities, organize workload, and meet deadlines 聽
路 Work in a team-based environment and achieve common goal 聽
路 Dealer Management System(s), Outlook, and MS Office 聽
QUALIFICATIONS聽
- Must be 21 years old or older. 聽
- Must pass a drug test screening.
- Must pass a background check screening.
- Must have and maintain a valid Texas Driver鈥檚 license with an acceptable and safe driving record.聽
Learn more about this Employer on their Career Site
