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  3. Business Analyst - Remote - Harrisburg, PA

Business Analyst - Remote - Harrisburg, PA

INFO ORIGIN INC
Posted 18 days ago, valid for 8 days
Location

Harrisburg, PA, US

Salary

$20 - $30 per hour

Contract type

Contract

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Sonic Summary

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  • The role of Business Analyst is available in Harrisburg, PA, with a remote work option on a contract basis.
  • Candidates should have at least 4 years of experience in Business Analysis, Customer Service, or End-User Support.
  • The position involves supporting the adoption of an electronic reporting system (EDRS) in Pennsylvania healthcare facilities.
  • Responsibilities include assisting with EDRS enrollment, troubleshooting accounts, and providing user guidance.
  • Strong Microsoft Office skills and excellent communication abilities are required, with a preferred background in healthcare IT.
  • Role: Business Analyst
  • Location: Harrisburg, PA
  • Work Mode: Remote
  • Employment Type: Contract
  • Interview Mode: Video Or In person

  • We are looking for an experienced Business Analyst professional to support the adoption of an electronic reporting system (EDRS) across Pennsylvania healthcare facilities.

         Responsibilities:

  • Support hospitals, nursing homes, and healthcare professionals with EDRS enrollment and onboarding.
  • Assist with SSO setup, account linking, password resets, and account troubleshooting.
  • Contact facilities to understand reporting workflows and support EDRS adoption.
  • Identify and report application issues and escalate technical problems.
  • Provide user guidance and refer stakeholders to training/support resources.
  • Work with internal SMEs and stakeholders to understand business requirements and workflows.

          Requirements:

  • 4+ years of experience in Business Analysis, Customer Service, and/or End-User Support.
  • Strong Microsoft Office skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Experience providing training or technical support to professional users is preferred.
  • Healthcare/healthcare IT experience is a plus.




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