Branch Customer Service Specialist at AAA Harrisburg

Great with People? Build Your Career with AAA Central Penn!

Looking for a customer service role where you can help people, learn valuable new skills, and grow your career? Join AAA Central Penn as a Member Specialist at our Harrisburg branch, starting at $17.65/hour.

You’ll work face-to-face with AAA members, solve problems, provide a variety of services, and help people get more from their membership.

Build your skills. Make connections. Make a difference.

The Role:

You will be a go-to resource for members visiting our Harrisburg branch, providing friendly, personalized service across a variety of AAA products, services, and transactions.

You Will:

• Assist with memberships, renewals, account updates, maps, TripTiks, EZPass, and retail transactions
• Provide specialty services including passport photos, International Driving Permits, and foreign currency
• Complete PennDOT title, registration, and licensing transactions
• Become a Pennsylvania Notary Public, with support from AAA
• Connect members with AAA Travel and Insurance solutions
• Recommend additional AAA products and services based on members’ needs

What You Will Need:

• High school diploma or equivalent
• Customer service or sales experience is a plus
• Strong communication, listening, and customer service skills
• Comfort working in a fast-paced environment and navigating multiple computer systems
• Willingness to become a Pennsylvania Notary Public within 12 months
• Ability to pass the required Pennsylvania State Police background check for PennDOT services

Perks & Benefits:

• Generous, front-loaded PTO + 1 personal day
• 8 paid holidays, including Christmas Eve and New Year’s Eve
• Medical, Dental, and Vision coverage
• Health Savings Account with employer contribution and Flexible Spending Accounts
• 401(k) with up to 6% company match and immediate vesting
• Company-paid Life Insurance and Long-Term Disability
• Up to 3 additional PTO days for volunteering and AAA Cares events
• Tuition reimbursement + free AAA Premier Membership

Ready to Get Started?

If you enjoy helping people, solving problems, and learning new skills, this could be the opportunity for you.

Build your career while making a difference for AAA members every day. Apply today!

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V