Communications Specialist-Night Shift

 Do you have a valid EMT, EMD license or have a NREMT certificate?

If so, join our team of Life Changers!

UPMC is hiring a Full-Time, Communications Specialist to support the office in Harrisburg. 

Schedule: Night Shift 6pm-6am

12-hour rotating schedule with a 36-hour and 48-hour week.

 Weekend and holiday availability is required for those that fall on your scheduled days. 

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:
 

• Reports injuries and completes the appropriate documentation, no matter how minor, to a supervisor promptly.
• Documents unusual operational matters in the dispatch record and /or special report system as warranted.
• Performs all assigned duties
• Collects and promptly processes request information including demographics, medical necessity, and other necessary information.
• Reflects a positive attitude to the customer in a high-stress environment at all times, with a clear understanding of who the customer is.
• Utilizes appropriate safety channels to report safety concerns and uses tools available to enhance a safe work environment
• Responds promptly and efficiently to requests for service (air and ground).
• Demonstrate competency in resident dispatch response procedure and documentation.
• Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio, or other appropriate communication methods
• Demonstrates the ability to establish a rapport with customers; including the ability to create and sustain a positive relationship; regardless of circumstances or environment.
• Coordinate communications between transport teams, faculty physicians, and referring and receiving hospitals.
• Document and retrieve information/data on computer/network systems including interventions, and other pertinent patient care information on time.
• Ensures confidentiality of patient information at all times.
• Adheres to rules for scheduling, including schedule requests, minimum time, and availability.
• Seek guidance from the Communications Supervisor as needed for unusual operational circumstances or guidance regarding policy decisions.

• Experience as an EMT or Paramedic with an EMS agency or 911 Communications Center Experience Required. 
• Positive interpersonal communication skills can work productively and effectively within a complex environment, handle multiple/changing priorities, and operate a computer. 
• Must be willing to work various shifts as assigned and be available for regular on-call shifts. 
• Emergency operations/dispatch center experience. (preferred)
  
  Licensure, Certifications, and Clearances:
   
• A current and valid Paramedic in the Commonwealth of Pennsylvania or NREMT-P certification. (preferred)
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) within 30 days of hire
•  Act 34
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Certified Emergency Medical Dispatcher (APCO)
  •  OR Certified Emergency Medical Dispatcher (IAED) 
  • OR Emergency Medical Technician (EMT) 
  • OR National Registry Emergency Medical Technician (NREMT) 
  • OR Paramedic

UPMC is an Equal Opportunity Employer/Disability/Veteran