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Company Description
Red Bull New York (“RBNY”) are one of 30 teams in Major League Soccer (MLS) and one of the league’s ten original charter clubs. Founded in 1996, RBNY has competed in MLS since its inception. RBNY’s First Team plays its home matches at Sports Illustrated Stadium in Harrison, New Jersey and its Second Team plays its home matches at Montclair State University. RBNY are owned by the Austrian beverage company Red Bull GmbH, after which the team is named.
RBNY’s First Team is a three-time MLS Supporters’ Shield winner and a two-time Conference Champion, while the Second Team is the 2025 MLS NEXT Pro Champion. RBNY also operates one of the nation’s premier youth soccer development programs, spanning local partnerships across New York and New Jersey. RBNY’s Academy is ranked among the top development organizations in the country.
POSITION SUMMARY
The primary function of the Fan Experience Representative position is to provide the highest level of customer service to all fans in attendance on match-day and non-Red Bull matches/events. You will act as one of the first points of contact with fans, and as an extension of the Member Services department.
This is a part-time position working all regular game day hours and events at Sports Illustrated Stadium.
Job Description
Engage with fans and provide accurate information about Red Bull New York and Sports Illustrated Stadium
Provide a high level of customer service, having experience in problem-solving and effectively communicating with fans
Being pro-active and having high energy when interacting with fans
Represent the Red Bulls organization on match and/or event days
Create a fun experience through positive fan interactions
Assist various departments upon request on match/event days
Assist with in-match promotions/experiences for the Sales/Service departments as well as Red Member events and Sales events/initiatives
Qualifications
Must have high school diploma
Previous customer service experience is a plus
Must display excellent customer service and communication skills
Must possess traits to be high energy and proactive when interacting with fans
Must have strong initiative and work ethic and be able to function without supervision
Must have the capability of communicating positively with guests to establish their needs efficiently and courteously
Ability to work evenings, weekends and holidays is required
Bi-lingual is a plus
Knowledge of Red Bull New York and Major League Soccer is a plus
Additional Information
Because of the cyclical nature of the entertainment industry, your assigned hours may vary to reflect our needs (includes nights and weekends).
The hourly rate for this position is $16/ hour. The hourly rate is subject to change and may be modified.
Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.
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