Ward Clerk

Job Details: Job Location: Cass Regional Medical Center - Harrisonville, MO, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Shift: Day, Primary Purpose: To promote teamwork in performing clerical and receptionist duties at the nurses’ station while providing a safe environment. Performs other duties as assigned.Formal Policy-Setting Responsibilities: No formal supervisory responsibility.  The policies associated with the job’s purpose and essential responsibilities are set by others.                                 Routine Decision Making: Determines who to forward phone calls to.                                     Formal Supervisory Responsibility: No formal supervisory responsibility.           Unusual Working Conditions: Risk of blood, body fluid contamination. Potential exposure to hazardous drugs and chemicals.                                                                               Age Specific Competencies: May provide care for infant (birth-2 yrs.), pediatric/child patients between (2 yrs-12 yrs.); adolescent patients between 12 to 18 years of age; adult patients between 18 to 64 years; and geriatric patients 65 years and older.  Essential Responsibilities and TasksMaintains safe and comfortable unit. (90% of time)                                        Verifies correct diet with dietary staff prior to passing tray to patient.                                                      Answers phone in a polite and friendly manner.                                                 Take messages for patient, family, staff, and providers and delivers them within fifteen (15) minutes.                                                                                                       Cleanse nurse’s station with disinfectant daily prior to shift end.                                                 Removes malfunctioning equipment from the direct patient care area immediately upon discovering a problem.                                                               Ensures that callers requesting the nurse for patient information has the HIPAA passcode.             Keeps chart and patient identification tags out of public view, continually.                                             Provides patient name band, fall risk, allergy band, etc. to nurse immediately upon request and as needed.                Utilizes correct patient identification at all times. Scan all medical documents into Meditech system in a timely manner. Utilizing the ‘AIDET’ (Acknowledge, Introduction, Duration, Explain, Thank) model, conducts an appropriate introduction, reviews the plan of care, mutually sets attainable patient goals. Assists in ensuring supplies are stocked and orders as appropriate. Develops and promotes performance improvement initiatives. (10% of time)                                    Plans, develops and evaluates self-objectives, annually.                                                 Participates in planning ways to solve problems and make improvements in the Medical Surgical unit, quarterly, and as needed.                                                            Participates in implementing planned changes and activities to improve the Medical Surgical unit quarterly, and as needed.                                                 Evaluates planned changes and activities to improve the Medical Surgical unit, quarterly, and as needed. Attends unit staff meetings 5= 100%, 4= 81% - 99%, 3= 75% - 80%, 2= 50% - 74%, 1= <49% annually.   ESSENTIAL PHYSICAL REQUIREMENTS Light Work:  Lifting 20lbs maximum with frequent lifting and/or carrying of objects weighing up to 10lbs. Even though the weight lifted may be only a negligible amount, a job is in this category when it requires walking or standing to a significant degree or                                                              PHYSICAL DEMANDS Lifting: Raising or lowering an object from one level to another (includes upward pulling).               Carrying: Transporting an object, usually holding it in hands or arms or on the shoulders. Pushing: Exerting force upon an object so that the object moves away from the force (including slapping, striking, kicking, and treadle actions).                                                      Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking).           Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, ropes, and the like, using the feet and the legs and/or hands and arms.                                                                                       Hearing: Ability to determine audible communication.                                                    Stooping: Bending the body downward and forward by bending the spine at the waist.    Kneeling: Bending the legs at the knees to come to rest on the knee or knees.                     Crouching: Bending the body downward and forward by bending the legs and spine.      Reaching: Extending the hands and arms in any direction.                                                              Handling: Seizing, holding, grasping, turning, or otherwise working with the hand or hands (fingering not involved).                                                            Fingering: Picking, pinching, or otherwise working with the fingers primarily (rather than with the whole hand or arms as in handling). Repetitive Motions: Substantial movements (motions) of the wrist, hands, and/or fingers. Feeling: Perceiving such attributes of objects and materials as size, shape, temperature, or texture by means of receptors in the skin, particularly those of the finger tips. Speaking: Expressing or exchanging ideas by means of the spoken word.  Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.                                                Seeing: Obtaining impressions through the eyes of the shape, size, distance, motion, color or other characteristics of objects.                                                                             Acuity, far - clarity of vision at 20 feet or more.                                                   Acuity, near - clarity of vision at 20 inches or less.                                                              Depth perception - ability to judge distance and space relationships so as to see objects where and as they actually are.                                                       Field of vision - area seen up and down or to the right or left while eyes are fixed.              Accommodations - adjustment of the lens of the eye to bring an object into sharp focus. Color vision - the ability to identify and distinguish colors.  WORKING CONDITIONS Inside: Worker spends approximately 75% or more of time inside.                                                             Wet: Contact with water or other liquids.                                                              Hazards: Situations in which the individual is exposed to the definite risk of the bodily injury.        Infectious Disease: Risk of exposure to biohazard us materials, blood, body fluid contamination.   Qualifications: Education and Certification: High school education required. BLS preferred.    Required Knowledge: Medical terminology; knowledge of ancillary departmental procedures and staffing pattern.                                                Required Skills and Ability: Good computer skills; good communication skills; ability to operate general office equipment; customer service skills and good organizational skills.