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The Surety Specialist provides the highest level of customer service in servicing, supporting, and coordinating Client’s accounts.
- Services designated book of business as relating to providing bonds and services for our clients
 - Responds to Client’s inquiries, maintains documentation of communications, existing issues, and issue resolution.Â
 - Supports implementation of new bonds, collecting needed documentation, and reviewing obligation details with Client and Surety
 - Responds to Client’s inquiries, maintains documentation of communications, existing issues, and issue resolution.Â
 - Process New and Renewal Billings along with AP and or RP billings accurately, as NeededÂ
 - Protect the confidentiality of information learned by performing the duties of the position
 - Processes needed documentation throughout the life of the bond
 - Informs Client of any and all changes that may affect surety premiums
 - Inputs Client information into data management system, ensuring accuracy and completeness
 - Creates and sends compliance communications as needed
 - Delegate invoicing to appropriate associate
 - Engages with Producer and Accounting Department to appropriately determine action plan and assist in collection efforts or billing discrepancies
 - Communicates in a positive manner to contribute to a cohesive, pleasant work environment
 - Assists other associates as needed
 - Performs other responsibilities and duties as needed
- Ability to Create and send compliance communications as needed
 - Ability to Research industry trends and governmental regulations
 - Understands the overall business, operations, and bond/surety needs of the clients; anticipates when and how to respond.
develops and maintains dependable working relationships with carriers and other providers.
 - Understands and keeps informed on bond/surety industry developments and all products available.
 - Has demonstrated the ability to build and Maintain effective relationships with clients to provide the best possible service on a timely basis.Â
 - Self direct and performs at a high levelÂ
 - Demonstrates critical thinking skills with the ability to identify and evaluate dataÂ
 - Demonstrates Decision making skills by evaluating options accurately and establish priorities
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