Lead Patient Service Liaison - Access Center

Start here at Hartford HealthCare and be part of something better! 

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. 

At Hartford HealthCare Medical group we offer: 

• Supportive environment to promote professional and interpersonal development and growth 

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40%25 tuition discounts with partnering institutions for colleague AND dependents 

• Medical, dental and vision coverage options 

• Generous PTO to promote work/life balance 

• Employee assistance and wellness programs including a strong focus on promoting mental health 

• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more! 

JOB SUMMARY 

The Hartford HealthCare Access Center is the central access point for scheduling which will provide timely, accurate, friendly, and clinically appropriate access to Medical Group and other ambulatory services. The Access Center is committed to meeting, exceeding and anticipating the needs of patients and team members will perform their duties with a high level of compassion and service to patients and internal customers. The Patient Service Liaison Lead will support Access Center leadership through the development, patient satisfaction, and continuous improvement to our internal and external customers/Patient Service Liaisons.  

Minimum Requirements 

Experience: 3 Years Customer Service Experience 

Preferred Requirements 

Education: Associates or Bachelor’s degree  

Experience 

• Healthcare Experience a plus 

• Epic and/or medical field preferred 

• Medical Terminology Training 

• Experience in the contact center industry, back-office operations and/or a combination of both  

• EPIC Cadence Scheduling Experience preferred 

• Public Speaking 

• Experience Interpreting Data 

Language Skills 

Multilingual preferred 

We take great care of careers!  
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.