Residential Aide Supervisor (Full-Time)

The Haven | Hartford, CT

Community Housing Advocates (CHA), an affiliate of Mercy Housing & Shelter Corporation and My Sisters' Place, is seeking a dedicated and compassionate Residential Aide Supervisor to join our team at The Haven in Hartford, CT.

This position plays a critical role in maintaining a safe, supportive, and structured residential environment for youth and young adults while providing supervision, training, and leadership to Residential Aide staff. The ideal candidate is a strong communicator, effective problem solver, and experienced professional who can manage multiple responsibilities while supporting both residents and staff.

Schedule

Full-Time
Monday through Friday, 8:00 AM - 4:00 PM
Flexibility required for occasional evenings, weekends, and on-call responsibilities
Location: 7 Charter Oak Place, Hartford, CT

Position Summary

Monitor and maintain the safety of the residential facilities of Mercy Housing and Shelter Corporation. This position is classified as ESSENTIAL; therefore, the employee must report for work when scheduled, regardless of weather or other conditions that affect travel, and remain on duty until relieved by the supervisor or person scheduled for the next shift. Residential Aide Supervisor must remain on the premises during their shift unless authorized to leave

Key Responsibilities -

Train all Residential Aides for The Haven
Maintain and update procedures for Residential Aides that are easily accessible by staff.
Supervisor to review emails daily and verify Residential Aides are actively reviewing their emails daily.
Conduct monthly safety drills and assure safety protocols are followed.
Admit residents and guests into the building, maintaining the sign-in/sign-out log.
Answer the office telephone and take messages as required.
Follow all established security procedures including, but not limited to, monitoring of security system, changing security tapes, established rounds, key control, incident reports, etc.
Demonstrate ability to deescalate situations and maintain control of the group and the residence.
Monitor residents as they self-administer their medications per agency protocol.
Reviewing and holding clients and staff accountable for assigned chores.
Food pantry monitoring.
Check the first aid kit monthly to ensure that all necessary supplies are available in case of need
Interact with ambulance and police department according to established policies
Maintain all required necessary logs and ensure log reflects the activities of the shift.
Review and schedule monthly shift calendars. Assure RA contact information is up to date.
Review shift reports from previous shift
Ensure that all shifts are covered
Have on-call responsibilities
Perform any other task that will assist the agency in carrying out its mission.

Qualifications -

Required Skills

Self-starter, able to work and make decisions independently.
Excellent interpersonal skills: strong ability to set boundaries with clients
Ability to collaborate with community organizations and Supervisor.
Excellent verbal and written communication skills including in virtual settings.
Excellent organizational skills and attention to detail.
Excellent time management skills: ability to prioritize tasks.
Strong analytical and problem-solving skills with a can-do attitude.
Ability to lift boxes and other materials up to 50 pounds.
The employee must demonstrate the ability to assist physically disabled residents in emergency evacuations and fire drills.

Education & Experience

High School Diploma or GED required.
Experience working with individuals experiencing homelessness, mental health challenges, and/or substance use issues strongly preferred.
Previous supervisory experience is a plus.

Licenses & Certifications

Valid Connecticut driver's license required.
Clean driving record required.
Proof of automobile insurance required.

Compensation & Benefits -

$21.00 - $23.00 per hour, based on experience.
Comprehensive medical and dental benefits.
Retirement plan.
Short-term and long-term disability coverage.
Tuition reimbursement program.
Generous paid time off package.
12 paid holidays annually and 10 days of PTO per year.

Apply Today!

If you are passionate about supporting vulnerable populations and have the leadership skills to help maintain a safe and welcoming residential environment, we encourage you to apply and become part of a team dedicated to empowering individuals through housing, support, and advocacy.

Community Housing Advocates, Mercy Housing & Shelter Corporation, and My Sisters' Place are Equal Opportunity Employers.

Learn more about this Employer on their Career Site