Unit Leader/Supervisor

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Primary Responsibilities 

• Directly supervises the Front Desk Surgical Scheduler, ensuring accurate and timely coordination of daily surgical schedules and case updates in Epic, including oversight of telephone intake workflows such as responding to inquiries from medical teams, surgeons, and family members to support clear communication and seamless patient flow.

Secondary Responsibilities 

• Supervises Transport Team activities during evening and/or night operations, ensuring timely completion of transport requests, equipment movement, and nightly duty assignments.
• Monitors workflow barriers and escalate issues / report up manager to maintain safe, efficient patient flow.

Environmental Services Coordination

• Conducts routine rounds within perioperative areas to verify environmental readiness, including daily cleaning and terminal cleaning.
• Collaborates with the EVS Manager to confirm completion, address deficiencies, and ensure compliance with infection‑prevention standards.

Span of Control

• Supervises multidisciplinary support roles including Surgical Scheduler and Transport Staff, and coordinates with EVS personnel.
• Responsible for ensuring continuity of service across multiple perioperative support functions.

Education

• High school diploma or equivalent required.
• Bachelor’s degree and/or appropriate certification may be required based on departmental needs.

Experience

• Minimum of 2 years of experience supervising or managing a workgroup.
• 2–4 years of experience in a hospital, healthcare, or medical‑related environment preferred.
• 2-5 years of experience Surgical Scheduler / Patient Administrative Assistance
• Demonstrated proficiency with computers, data systems, and advanced applications used in scheduling and operational workflows.

Knowledge, Skills & Abilities

• Strong written and verbal communication skills with the ability to interact effectively with staff, patients, and interdisciplinary teams.
• Ability to work in a fast‑paced, high‑stress environment while maintaining professionalism and sound judgment.
• Demonstrated ability to multitask, organize work, and manage multiple priorities simultaneously.
• Strong problem‑solving, critical‑thinking, and workflow coordination skills.

Other Requirements

• Flexibility to meet operational needs, including adjusting responsibilities based on workload, staffing, and service demands.