Patient Access Representative

Your experience matters 

Highpoint - Trousdale Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative-PRN, joining our team, you’re embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team 

At Highpoint - Trousdale Medical Center is we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Position Summary

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

How you’ll contribute 

A Patient Access Representative who excels in this role:

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Additional Information

Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare.

What we’re looking for [Write out a lead in sentence with main qualification, then add other requirements as bullets]
Applicants should have a current state RN license and possess a bachelor’s degree from an accredited nursing school. Additional requirements include:

• Basic Life Support certification is required within 30 days of hire.
• ACLS and PALS are required within six months of hire. 
• One year of experience preferred
• ASLS certification preferred

Schedule: 7:00 a.m. – 7:00 p.m., Saturdays and Sundays. Ideally, this position will work every weekend per month; however, an every-other-weekend or three weekends per month schedule may be considered.

Education: High School diploma

Skills: 

• Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. 
• Rapid learning and navigation of multiple software systems. 
• Effective English communication (read, write, speak, and understand). 
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: On Demand Wellness Program
• Financial & Career Growth:  401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Highpoint Health Trousdale

Highpoint Health Trousdale is a 25-bed hospital located in Hartsville, TN and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.

EEOC Statement

Highpoint Health Trousdale is an Equal Opportunity Employer. Highpoint Health Trousdale is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Staffing Agencies / Recruiters: Lifepoint Health and its subsidiaries ("Lifepoint Health") manages their recruitment activities internally and partner only with recruitment firms that have a current, fully executed written agreement authorized by Lifepoint Health. Any unsolicited resume or candidate submission received from an agency or recruiter without such an agreement shall not create any obligation on the part of Lifepoint Health, including any obligation to pay placement fees, commissions, or other compensation. Candidates submitted through unsolicited referrals may be pursued by Lifepoint Health and shall not be deemed introduced by the submitting agency for purposes of any fee claim.