Service Manager | Hattiesburg, MS

Job Details: Level: Management, Job Location: HATTIESBURG - Empire Truck Sales, LLC - Hattiesburg, MS, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Days, Lead with Excellence — Join Empire Truck Sales as a Service ManagerEmpire Truck Sales, LLC, one of the Southeast’s largest Freightliner and Western Star heavy truck dealerships, is seeking a Service Manager to lead daily service operations at one of our dealerships.This role oversees technician workflow, productivity, service quality, and customer satisfaction, and reports to the Service Director where that position exists. We welcome experienced service leaders as well as shop foremen, lead technicians, and service advisors ready for their next step.What You’ll Do Manage daily shop operations, including repair scheduling, technician assignments, and workflow. Monitor technician productivity, labor efficiency, and repair turnaround against established goals. Review repair orders for accurate documentation and on-time completion. Supervise, coach, and train diesel technicians, service advisors, and support staff. Coordinate with Parts and Warranty to reduce delays and keep customers’ trucks on the road. Keep customers informed on repair status and estimates, and resolve escalated concerns. Follow DTNA, Freightliner, Western Star, and Detroit service and warranty procedures. Enforce safety procedures and maintain a clean, organized shop.Qualifications: Minimum of 2 years of relevant experience in automotive, commercial truck, fleet maintenance, heavy equipment, or related mechanical service operations, including demonstrated leadership, supervisory, or team coordination responsibilities. Working knowledge of repair scheduling, technician workflow, service quality, and service department operations. Demonstrated ability to lead, coach, or coordinate employees in a technical or service environment. Strong communication, organization, customer service, and problem-solving skills. Ability to prioritize competing demands and maintain accountability in a busy service environment. Basic computer proficiency, including Microsoft Office, and ability to learn dealership service software. Commitment to workplace safety, repair quality, and customer satisfaction.Preferred Qualifications Experience as a Service Manager, Assistant Service Manager, Service Advisor, Shop Foreman, Lead Technician, or similar role. Commercial heavy truck dealership or retail service experience. Familiarity with Freightliner, Western Star, Detroit, or other commercial truck manufacturers. Experience with repair orders, warranty procedures, dealership management systems, and productivity reporting. Diesel mechanical training or experience and familiarity with labor efficiency and operating expenses.Compensation and Benefits Competitive compensation with commission earning potential Performance-based incentives Medical, dental, and vision insurance Company-paid short- and long-term disability insurance 401(k) retirement plan with company contribution Paid time off and company holidays Ongoing training and leadership development Career advancement opportunities within a growing dealership organizationAt Empire Truck Sales, we’re committed to teamwork, customer service, and investing in our people. If you’re ready to take the next step in your service leadership career, we encourage you to apply.Empire Truck Sales proudly promotes a safe, drug-free workplace. All employment offers are contingent upon successfully passing a background check and drug screening. Empire Truck Sales, LLC is an Equal Opportunity Employer