JOB DESCRIPTION: Guest Services Experience Associate

DEPARTMENT: Zoo – Guest Services

REPORTS TO: Visitor Experience Operations Manager and the Manager on Duty

LOCATION: Hattiesburg Zoo

SHIFT: Part-time: Generally Tuesday – Sunday, nights, weekends, and holidays may be required. Maximum of 29 hours per week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that each Guest receives outstanding Guest Service by providing a welcoming, friendly, and positive environment for every guest. This includes greeting and acknowledging every guest, maintaining outstanding standards, demonstrating solid product knowledge and all other components of Guest Service.

• Assist with crowd control and line management while maintaining positive and engaging interactions with guests.

• Ticket & cash handling depending on location.

• Maintain assigned location zone & surrounding environment in the form of but not limited to: garbage clean-up, leaf and debris pickup and cleanliness of machinery.

• Complete daily operational and maintenance tasks as it pertains to multiple locations.

• Assist with inventory control, merchandise receiving, stocking, replenishment, monitoring of floor stock, etc.

• Ensure merchandise and other necessary supplies are restocked daily and displayed appropriately.

• Will be required to work Zoo & Serengeti Springs related special events as needed and assist with event setup, guest support, and breakdown.

• Maintain current knowledge of all product knowledge information, including tickets, season passes, annual passes, animal experiences, merchandise promotions, test merchandise, advertisements, and other guest-facing information.

• Adhere to all company policies, procedures and operational practices including requirements related to signage, pricing, cash handling, and loss prevention.

• Display knowledge of opening and closing procedures for all assigned locations, including but not limited to:

• Gift Shop

• Zoo Ticket Booth

• Zoo Market

• Ladha’s Market

• Train

• Ropes Course

• Serengeti Springs Ticket Booth

• Bag Check

• Scanner

• Serengeti Springs Market

• Special Projects

QUALIFICATION REQUIREMENTS:

Knowledge and Skills:

• Must possess strong verbal and written communication skills.

• Must be able to work under pressure and remain calm, professional, and effective during high-traffic days, peak operating periods, and special events

• Must be highly energetic, motivated, and enthusiastic about creating exceptional guest experiences.

• Ability to work effectively both independently and as part of a team.

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