Repairs Coordinator

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

SUMMARY

The Repairs Coordinator is responsible for managing general trade repair tickets from intake through completion, most commonly plumbing, electrical, doors, locks, glass, and handyman work, though the role is not limited to these trades. Reporting to the Director of Repairs and Flooring, this role ensures timely scheduling, accurate documentation, and vendor coordination across assigned tickets.

PRIMARY RESPONSIBILITIES 

• Manage assigned general trade repair tickets from acceptance through completion
• Review and confirm scope clarity prior to vendor dispatch
• Coordinate vendor scheduling and confirm appointment dates with clients
• Maintain accurate, detailed documentation and status updates in WAVES
• Monitor assigned tickets daily to prevent aging delays and prioritize workload accordingly
• Update clients throughout the lifecycle of each ticket, from acceptance through closeout
• Maintain working familiarity with each client's third party systems and unique program requirements
• Manage email communication and inbox organization across all active tickets
• Communicate proactively with vendors, clients, and internal teams to ensure smooth execution

KNOWLEDGE & SKILL REQUIREMENTS

• 2–4 years of experience in construction coordination, facilities management, or flooring services.
• Strong organizational skills, attention to detail, vendor coordination ability, time management, and customer communication skills.
• Basic understanding of general trade repair processes (most commonly plumbing, electrical, doors, locks, glass, and handyman), proposal workflows, scheduling logistics, and billing readiness requirements.
• Experience with work order management systems (WAVES preferred) and basic proposal review processes.

W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.