Client Registration Representative

At Many Rivers Whole Health, we partner with people and communities to serve the whole person: body, mind, and spirit. Through compassionate, recovery-oriented behavioral health services, we help individuals achieve wellness while strengthening the communities we serve. Our team is dedicated to empowering individuals and creating opportunities for recovery, growth, and independence.

Why You'll Love Working Here

It's an opportunity to be the first welcoming face clients encounter when they access behavioral health services. You'll play a vital role in creating a positive experience while helping ensure clients receive the support and care they need.

As our Client Registration Representative, you'll have the opportunity to:

✅ Welcome and assist clients as they access behavioral health services
✅ Create a positive and welcoming environment for clients, families, and visitors
✅ Coordinate scheduling and support the daily operations of an outpatient clinic
✅ Help ensure accurate client information, billing, and reimbursement processes
✅ Work closely with clinicians and administrative staff to support quality care
✅ Develop valuable experience in healthcare administration and behavioral health services
✅ Utilize your organizational, customer service, and problem-solving skills daily
✅ Support efficient office operations that directly impact client care
✅ Be an essential member of a compassionate, mission-driven team
✅ Make a meaningful difference in the client experience from the very first interaction

✅ Excellent benefits package, including:

• 401(k) with employer matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off & Paid Birthday Off

Wage: $16.61/hour

What You'll Do

As the Client Registration Representative, you will provide administrative, scheduling, reception, and clerical support for outpatient behavioral health services. You will serve as a key point of contact for clients, staff, and community members while ensuring the efficient operation of clinic processes and maintaining accurate client records.

Your responsibilities will include:

• Greeting clients and visitors while providing exceptional customer service
• Verifying client demographic, insurance, and payment information
• Scheduling appointments and coordinating clinician calendars
• Supporting intake and follow-up procedures to ensure accurate billing and reimbursement
• Managing clinical records and ensuring secure handling of confidential information
• Maintaining client files, scanning documents, and performing clerical duties
• Answering phones, routing calls, taking messages, and assisting with client inquiries
• Assisting with correspondence, reports, and other administrative documents
• Collecting copayments and completing end-of-day closing procedures as needed
• Supporting coworkers and supervisors with administrative projects and office tasks
• Pulling and maintaining archived records when necessary
• Assisting with basic office upkeep and maintaining a welcoming environment
• Running occasional agency errands and assisting with office operations
• Performing additional duties as assigned by leadership

What You'll Bring

Required Qualifications

• High school diploma or GED
• One to two years of business coursework, office experience, or an equivalent combination of education and experience
• Strong customer service and interpersonal skills
• Excellent computer skills and proficiency with standard office technology
• Knowledge of general office procedures, filing systems, and administrative processes
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to communicate effectively both verbally and in writing
• Ability to manage multiple priorities and work in a fast-paced environment
• Valid Montana driver's license, reliable transportation, and current vehicle insurance 

Preferred Qualifications

• Experience working in a healthcare, behavioral health, or medical office setting
• Experience with appointment scheduling and client registration processes
• Familiarity with insurance verification and billing support functions
• Experience managing electronic records and document scanning systems
• Knowledge of behavioral health services and terminology
• Experience providing front-desk or receptionist services in a professional setting 

All positions at Many Rivers Whole Health must successfully pass Background and Motor Vehicle Record checks.

Who You Are

You are organized, professional, and genuinely enjoy helping people. You understand that first impressions matter and strive to create a positive experience for every client, visitor, and coworker who walks through the door.

You:

• Provide exceptional customer service with professionalism and compassion
• Communicate effectively with clients, providers, and coworkers
• Stay organized and manage competing priorities effectively
• Maintain accuracy and attention to detail in your work
• Demonstrate discretion and confidentiality when handling sensitive information
• Remain calm and courteous in busy or challenging situations
• Adapt to changing needs and workflow demands
• Work independently while contributing to a collaborative team environment
• Take pride in creating an organized, welcoming office atmosphere
• Share our commitment to compassionate, person-centered behavioral healthcare 

Join Our Mission

Many Rivers Whole Health partners with people and communities to serve the whole person, body, mind, and spirit, by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment through a recovery-based approach.