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POSITION SUMMARY
DEFINITION
Under minimal supervision, serves as a customer liaison in human resources department between recruiters and newly hired employees, assisting with pre-employment through the employee health steps of the process. Performs a variety of clerical and reception duties in support of professional and other staff in human resources which include record maintenance, retrieval and dissemination of information, typing, word processing, and report preparation, and to do other work as required.
POSITION QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way would be:
Education
Completion of high school or equivalent. Supplemental courses in human resources or completion of HR Certification are a plus.
Experience
Minimum of one (1) year advanced clerical experience preferably in a high volume customer service-oriented environment.
A background or experience in human resources is preferred.
KNOWLEDGE & ABILITIES
Knowledge of:
Human Resource policies and procedures, quality assurance program and safety standards.
Principles of effective customer service.
Laws, ordinances, rules, regulations, and procedures governing the Human Resources Department and personnel activities of operating departments.
Basic personnel records and documentation.
Occupational titles and concepts.
Job duties performed and job-related standards for employment.
Modern office practices and procedures including filing and operating standard office
Joint Commission Standards pertaining to the Management of Human Resources
Microsoft Word and Excel; HRIS
Ability to:
Maintain the highly confidential nature of human resources work.
Convey a positive and professional image to applicants, employees and visitors.
Understand and follow oral and written directions.
Perform general clerical work and learn quickly the specific operations of a human resources department.
Establish and maintain effective working relationships with the public and fellow employees.
Evaluate education, experience, and other qualifications and determine their applicability to established requirements.
Read, understand, apply and explain regulations, standards, policies and procedures.
Communicate effectively verbally and in writing.
Work effectively with applicants, co-workers, and other hospital departments.
Maintain accurate records.
Performs basic statistical computations.
Effectively conduct background and reference checks.
Effectively organize, prioritize and complete multiple tasks.
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