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  4. Bilingual Customer Care Representative

Bilingual Customer Care Representative

Paysign Inc
Posted 3 months ago, valid for 9 days
Location

Henderson, NV 89077, US

Salary

$18 per hour

Contract type

Full Time

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Sonic Summary

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  • The Customer Care Representative (CCR) will handle customer interactions through inbound and outbound calls, email, and chat to resolve issues related to products or services.
  • Candidates must be bilingual in Spanish and English and possess outstanding customer service skills along with excellent written and oral communication abilities.
  • The role requires maintaining call performance and quality goals while ensuring one-call resolution through active listening and problem-solving.
  • The position offers a flexible schedule including 8-hour and 10-hour shifts, with Monday to Friday availability and potential weekend work.
  • A minimum of 2 years of experience in customer service is preferred, with a salary range of $35,000 to $45,000 per year.

Description

The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.聽

Requirements

聽

Essential Functions

  • Answer inbound telephone calls from customers and clients regarding products and services.
  • Make outbound telephone calls to customers and clients regarding products and services.
  • Maintain call performance and call quality goals.
  • Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
  • Work independently and as part of a team to provide best in class customer service
  • Conduct side-by-sides with new and existing employees.
  • Enter data quickly and accurately with high attention to detail.
  • Verify all callers to ensure security.
  • All other duties as assigned.

Requirements

  • Bilingual- Spanish/English聽
  • Outstanding customer service skill
  • Excellent written and oral skills
  • Computer literacy and keyboard typing skills
  • Proficiency in Microsoft Office Suite

Schedule

  • 路 8-hour shift
  • 路 10-hour shift
  • 路 Day shift
  • 路 Monday to Friday
  • 路 Weekend availability


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