Manager of Operations - Training and Development

The Manager of Operations Training & Development leads the delivery and day-to-day management of PENTA's field operations training programs across Arizona, Nevada, Southern California, and other PENTA regions.

Working closely with the Training & Development (T&D) Department and Operations leadership, the Manager owns assigned programs from needs assessment through delivery and evaluation, serves as the Operations training lead for Viewpoint Vista, Autodesk Forma, and other PENTA software, and helps project teams apply PENTA's processes consistently on every jobsite. This role strengthens operational performance, role readiness, and PENTA's talent pipeline.

Major Functions of Position 

As part of PENTA, employees have the following responsibilities:

Operations & Field Training Programs

• Assist the Sr. Manager in designing, delivering, and managing structured training for entry- and mid-level operations roles, including Project Engineers, Sr. Project Engineers, Project Managers, and Superintendents, as assigned by the Sr. Manager.
• Apply adult learning principles and a structured instructional design approach (e.g., ADDIE) to build curricula, job aids, field guides, and e-learning that match PENTA's processes.
• Develop and maintain training on construction means and methods, project startup and closeout, scheduling and project controls, quality control and documentation, and field coordination.
• Facilitate in-person, virtual, and on-the-job training, and prepare field leaders and subject matter experts to co-facilitate.
• Support leadership and career-readiness programs for field employees, including participant progress tracking.

Systems & Technology Training (Viewpoint Vista, Autodesk Forma & Other PENTA Software)

• Serve as the Operations training lead for Viewpoint Vista, Autodesk Forma, and other PENTA software, building role-based training for project teams.
• Train project teams on Vista workflows, including job cost, project management, subcontracts and purchase orders, change orders, and AP invoice review.
• Train project teams on Forma workflows, including Forma Data Management (formerly Autodesk Docs) and Forma Build for drawings, document control, RFIs, submittals, issues, forms, and photos.
• Partner with IT and Accounting on system rollouts, upgrades, and process changes, and update training and job aids as workflows change.
• Provide field-level coaching and troubleshooting to reinforce correct system use and data quality.

Onboarding & Role Readiness

• Manage operations onboarding for new hires in partnership with HR and T&D so they are ready to contribute early in their tenure.
• Deliver targeted, skills-based training for role transitions.
• Track employee development, skills, and training history to support role readiness and succession planning.
• Coordinate mentoring efforts that connect employees across experience levels.

Field Engagement & Support

• Travel to jobsites and regional offices to deliver training, observe field execution, and provide hands-on support.
• Work with project teams to identify skill gaps and training needs, including scheduling, safety, quality, daily reports, and procurement reporting.
• Document site-visit findings and action items, and follow up through closure.
• Gather feedback from field teams to refine training content and delivery.

Standardization & Consistency

• Maintain standard templates, tools, and resources used by project teams, and keep them current and accessible.
• Align training content with company safety standards, quality expectations, and operational procedures.
• Support consistent application of processes and training across projects, regions, and project types.
• Coordinate with HR, IT, Safety, and other departments, and help communicate company priorities and updates to field teams.

Program Evaluation & Continuous Improvement

• Partner with T&D to track participation, completion, and effectiveness, and maintain accurate training records in the LMS.
• Measure program impact using participant feedback, knowledge checks, and operational outcomes, and report results to the Sr. Manager.
• Recommend and implement improvements to training content, delivery, and processes.

Qualifications 

• Bachelor's degree in Construction Management, Engineering, or a related field, or equivalent experience.
• 5–7+ years of experience in commercial construction operations (e.g., Project Engineer, Sr. Project Engineer, Project Manager, or Superintendent).
• 2+ years of experience training, mentoring, or onboarding construction staff (formal or informal).
• Proficiency in Viewpoint Vista, including job cost, project management, and subcontract and purchase order workflows.
• Proficiency in Autodesk Forma, including Forma Data Management and Forma Build.
• Working knowledge of scheduling software (e.g., Primavera P6) and Learning Management Systems (LMS).
• Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• OSHA 30 certification preferred, or obtained within an established period following hire.
• Instructional design or training certification (e.g., ATD CPTD or similar) a plus.
• Valid driver's license and ability to travel regularly across PENTA regions.

Skills and Abilities 

• Strong operational and field construction knowledge, with the ability to translate complex processes and systems into practical, jobsite-ready training.
• Highly proficient in Viewpoint Vista and Autodesk Forma, with the ability to teach them to users at every skill level.
• Confident facilitator and presenter with field crews, project teams, and leadership.
• Clear, effective verbal and written communication with field and office teams.
• Strong organization, project management, and follow-through across multiple programs and regions.
• Collaborative approach with Operations, T&D, HR, IT, Safety, and Accounting.
• Sound judgment and discretion with employee records and sensitive information.
• Proactive, solutions-based approach, with the ability to adapt to changing priorities and project needs.
• Comfortable working in dynamic jobsite environments.

Working conditions 

• This is an exempt position and does not qualify for overtime pay.
• Can be based in any PENTA region.
• Regular travel to jobsites and regional offices across PENTA regions.
• Mix of office, jobsite, and remote work depending on training schedules and project needs.
• Jobsite visits may include exposure to outdoor conditions, noise, dust, heat, and cold.

Physical requirements 

• Regularly required, in an 8-hour day, to sit for 5–8 hours and stand, walk, or move around for 1–4 hours.
• Ability to occasionally lift and carry training materials or equipment weighing up to 15 pounds.
• Ability to safely access and navigate offices and active jobsites, including stairs and uneven surfaces.