Member Service Representative

Position Title:                   MSR

Reports To:                       Branch Manager

Grade Level:                      6

Full Salary Range:            $19.38/hr - $29.06/hr

Primary Responsibilities:

Perform member transactions, analyze member requests to determine their financial needs and cross-sell products and services to meet those needs. Assist Branch Manager in controlling delinquency and negative shares. Duties must be accomplished in compliance with federal and state laws and in accordance with the credit union’s policies and procedures and with constant attention to Alero’s creed, vision, mission and goals.

Duties and Responsibilities:

Perform all types of member financial transactions, including account maintenance.

• Follow all credit union policies and procedures.
• Process new accounts, verifying identity and eligibility.
• Reconcile and balance assigned cash drawer, reporting discrepancies to Senior MSR, Assistant Branch Manager or Branch Manager.
• Assist with member in person/telephone inquiries and general questions regarding the credit union.
• Prepare and balance checks received.
• Process mail, night depository and ATM transactions.
• Scan correspondence, member files, loan files, etc.
• Perform new member welcome calls.
• Complete daily, weekly and monthly reports as assigned.
• Process check orders and/or plastic card orders.
• Assist in branch collection and negative shares process. 
• Generate leads for Business Development Officer/Branch Manager and participate in business development activities.
• Must be willing and able to sell credit union services that provide the maximum benefit to both the member and the credit union.
• Resolve member problems, obtain information, research records and follow up on details to resolve matters to members’ satisfaction.
• Assist Branch Manager in achieving corporate and branch goals and objectives.
• All other duties as assigned.

Qualifications:

• High school graduate. 
• Minimum one year of cash-handling experience or experience as a teller/MSR in a credit union or related field. 
• Excellent math, written and verbal communication skills. Limited travel may be necessary.

Benefits:

• Health, Vision, Dental Insurance 

• Long-term Disability Insurance 
• Critical Illness 
• Life Insurance 
• 401(k) match 
• Profit sharing 
• PTO 
• Flexible Spending Account 
• Tuition Reimbursement 
• Pet Insurance 
• Commuter Benefit

Applicable federal and multi-state regulations including, but not limited to:

• Federal Credit Union Act (12 U.S.C. §1751 et seq.)
• NCUA Rules and Regulations (12 CFR Parts 700–799)
• NCUA Part 701
• NCUA Part 702
• NCUA Part 703
• NCUA Part 707
• NCUA Part 709
• NCUA Part 713
• NCUA Part 715
• NCUA Part 716
• NCUA Part 748
• NCUA Part 749
• NCUA Part 760
• Bank Secrecy Act (BSA)
• USA PATRIOT Act
• Anti-Money Laundering (AML) Regulations
• Truth in Lending Act (Regulation Z)
• RESPA (Regulation X)
• ECOA (Regulation B)
• FCRA (Regulation V)
• HMDA (Regulation C)
• FDCPA
• Truth in Savings Act (Regulation DD)
• Electronic Fund Transfer Act (Regulation E)
• Expedited Funds Availability Act (Regulation CC)
• Gramm-Leach-Bliley Act (GLBA)
• Safeguards Rule
• OFAC Regulations
• SCRA
• Military Lending Act
• Dodd-Frank Act
• UDAAP
• Illinois Credit Union Act
• Illinois Consumer Fraud Act
• Illinois Personal Information Protection Act
• Illinois Biometric Information Privacy Act
• Illinois Interest Act
• Illinois Collection Agency Act
• UCC Articles 3, 4, and 9 (Illinois)
• Multi-state data privacy and breach laws
• Multi-state unclaimed property laws

While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.