Desktop Support

Valce Talent Solutions

Posted 21 days ago, valid for 12 days

High Point, NC, US

Competitive

Full Time

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Sonic Summary

We are looking for a Field Service Engineer with 4-7 years of onsite desktop support experience in office and factory settings.
The position involves providing break/fix and deployment support for laptops, rugged factory laptops, printers, handheld scanners, and A/V devices in conference rooms.
Key responsibilities include managing incident requests via ITSM processes, monitoring ticket queues, and performing root cause analysis for major incidents.
The ideal candidate should be proficient in using tools like IT Shop, SCCM, and Nexthink for endpoint visibility and must possess strong Windows troubleshooting skills along with basic networking knowledge.
The salary for this position is competitive and commensurate with experience.

Field service engineer - Desktop Support

Responsibilities:

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly

Key Responsibilities

● Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.

● Monitor ticket queues and assign tickets through ITSM tools;

● Perform incident management, RCA for major incidents, and drive issue prevention.

● Create and maintain SOPs, runbooks, and knowledge articles.

● Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.

● Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

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