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The Marketing and IT Support Systems Administrator will be a dual role supporting both Marketing and IT departments. This role will support the Marketing team day-to-day marketing activities, trade shows material set up, events, and digital content. For IT, this role is the main point of contact for troubleshooting software and some hardware issues. This is a hands-on role and is ideal for someone who is organized, creative, tech-savvy, and comfortable in a fast-paced environment assisting with both marketing and IT projects. This role is onsite in our Woodbury, NY location.
Key Responsibilities:
Marketing
- Assist with packing, organizing, and preparing materials and equipment for trade shows and company events.
- Travel to select trade shows to assist with booth setup, breakdown, and on-site support.
- Provide general hands-on support around the office, including assembling, moving, organizing, and troubleshooting marketing and event materials.
- Assist with company social media, including content development (photo/video), scheduling, posting, and engagement.
- Support basic video editing and creation of digital marketing content.
- Assist with CRM management, including lead entry, list maintenance, event leads, and data organization.
- Support the Marketing team with campaigns, promotional materials, presentations, and other marketing initiatives.
- Maintain organized marketing materials, equipment, digital assets, and event inventory.
- Perform other marketing, event, and administrative duties as needed.
- Update the company website as necessary (Wordpress).
Information Technology
- Serve as 1st line of contact to on-site and remote end users for support relating to hardware, software, and peripherals.
- Triage, track and resolve support tickets in a timely manner, documentation of solutions for IT support cases.
- Configure/disable computers and any other technology equipment for new hires and leavers.
- Ensure the setup of any phones/printers (cell and office) for any new and existing employees
- Liaison as tech representative in escalating complex issues for additional support. Install, configure and maintain physical/virtual servers, network, network switches and firewalls in accordance with company specifications.
Qualifications:
- Bachelor’s degree or relevant experience in business Marketing, Information Technology, Computer Science, Business Administration or related field.
- Minimum 1 year experience as on-site tech support for end-user support (remote and on-site).
- Proficient to support in Microsoft Office Suite programs, as well as Adobe Suite and video editing platforms.
- Familiarity with various social media platforms
- Basic understanding of working within a budget
- Strong interpersonal communication (verbal and written), customer-service mindset, known patience in explaining technical concerns to non-technical users.
- Ability to work independently as well as collaboratively across the organization, including executive leadership.
- Successful record in keeping to commitments and multi-tasking in a fast-paced environment.
- Willingness to travel and provide hands-on support at events/shows
- Analytical and self-motivated mindset with interest in using data to inform marketing decisions
- Detail oriented, independent problem-solving skills with and excellent follow through abilities are essential.
- Exceptional communication (both written and verbal)
This role is onsite in our Woodbury, NY location.
Salary range is $55,000 - $60,000/annual.
This position is full-time, on-site and located in our headquarters in Woodbury, NY.
An employment offer is based on the candidate's professional experience, specialty,
skillset, education, geography, related licenses or certifications, and other business needs.
The compensation range indicated does not include other forms of compensation or
benefits.
We value the diversity of our team and inspire creativity in our innovation. elliquence
proudly provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any kind without regard to
race, color, religion, age, sex, national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any other characteristic
protected by federal, state and local laws.
We are committed to working with and providing reasonable accommodation to individuals
with disabilities. If you need any reasonable accommodation due to a disability for any part
of the application process, please email hr@elliquence.com.
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