Donut Team Lead

DONUT TEAM LEAD – JOB DESCRIPTION

Donut Team Lead Responsibilities:

The Team Lead is responsible the overall operations of their department. The Team leads will make schedules, train new hires, and ensure business needs are met daily. The Team lead reports directly to the Regional Manager of Orchard Operations. 

Team Lead duties will include, but are not limited to:

• Assist customers with their needs and demonstrate concern; master “suggestive selling”.
• Account for department inventory and cash (if applicable); control expenses through the ordering of appropriate inventory levels.
• Maintain relationships with customers, associates, and vendors, treating all fairly and with respect.
• Efficiently execute the Company’s Mission/Vision statement, corporate strategy, goals, and objectives.
• Foster a work environment where good performance is recognized and rewarded.
• Enforce Company rules, procedures, and policies at all times.
• Complete weekly schedules and ensure all shifts are covered to meet business needs in a timely manner.
• Handle and act on all disciplinary issues/areas of concern according to Company standards.
• Ensure the preparation and delivery of quality food products (if applicable).
• Maintain general appearance and cleanliness of department premises; delegate duties as needed.
• Effectively lead, train, motivate, and develop team members and hold them accountable.
• Maintain a safe and secure environment for all customers and associates; immediately follow proper incident reporting procedures.
• Ensure timely completion of necessary documentation, including customer and employee incident reports, absentee forms, and status change forms.
• Possess a strong knowledge of department equipment, maintenance of equipment, and contact maintenance when needed.
• Attend weekly Team Leader meetings.
• Responsible for the overall functioning of the department.

Experience/Qualifications:

• Portray a positive attitude and great work habits at all times
• Self-motivated; dependable; team player 
• Strong customer service skills 
• Basic mathematics skills
• High School Diploma or equivalent

• Ability to lift up to 40 pounds
• Ability to stand for 10 hours or more a day with little down time
• Able to work effectively in a fast-paced environment while maintaining 100% customer focus
• Leadership skills, including strong communication skills, problem solving, time management, conflict resolution, and ability to build strong teams through cross-training and development of staff

Preferred Skills: 

• Management experience
• Customer service experience

• Retail background

Hours:

The Team Lead must have open availability, including weekends

Salary/Income:

The Team Lead is an exempt seasonal, hourly position